Front Office Manager Full-Time

Stonebridge Hospitality Associates•Denver, CO

1d•Onsite

About The Position

The Front Office Manager oversees the day-to-day and long-term operations of guest reception, reservations, and telephone services, ensuring high standards of guest satisfaction and operational efficiency. The role works closely with the General Manager to maintain revenue, expense, and quality targets and to deliver an efficient operation that meets guest and ownership expectations. The position is based primarily in the hotel’s front office, lobby, and guest areas. It requires standing and walking for extended periods and occasionally lifting and carrying objects up to 20 lbs. A flexible schedule is required, including availability for evenings, weekends, and holidays. The position supervises the Front Office Department.

Requirements

3+ years of front office management experience in a hotel environment, with a strong focus on guest service and operations.
Proven leadership and supervisory skills, including the ability to manage and develop a team.
Strong organizational and multitasking abilities to handle daily front office operations and guest interactions.
Proficiency in property management systems and financial reporting.
Excellent verbal and written communication skills to interact effectively with guests, staff, and management.
Ability to analyze financial data, including budgets, forecasts, and revenue reports.
Ability to resolve guest complaints and service issues professionally and promptly.
Knowledge of hotel check-in/check-out procedures, billing, and room inventory management.

Responsibilities

Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
Oversee compliance with check-in procedures and ensure accurate guest details and billing information are obtained.
Address guest issues and complaints promptly to support guest satisfaction.
Ensure rooms are serviced and maintained to company standards.
Maximize room occupancy within the agreed overbooking policy.
Facilitate communication between reservations, front office staff, and other departments, including housekeeping.
Ensure guest charges are accurately posted and kept up to date.
Enforce credit control procedures and ensure accounts are balanced daily.
Oversee efficient and speedy check-out procedures.
Ensure luggage is promptly delivered to and collected from guest rooms.
Maintain the cleanliness and order of front-of-house areas, including the entrance and lobby.
Conduct regular performance appraisals for front office staff and provide training and development as needed.