Front Office- Full Time

Md Pediatric Associates•Flower Mound, TX

2d•Onsite

About The Position

MD Pediatric Associates is hiring a full-time Front Office team member to support clinic operations and provide courteous, high-quality service to patients, visitors, and colleagues. The role involves welcoming and checking in patients, guiding them through administrative processes, maintaining accurate patient and insurance information, handling calls, and helping ensure an orderly, efficient clinic. The employee works with clinic staff and management to coordinate services, protect confidential information, follow company policies, and contribute to patient satisfaction.

Requirements

High school diploma or equivalent required.
At least one year of customer service experience required.
Required competencies include integrity, professionalism, initiative, excellent interpersonal skills, confidentiality, customer/patient focus, time management, communication proficiency, organizational skills, and a high energy level.
Demonstrated excellence in customer service.
Strong written and verbal communication skills.
Basic knowledge of computers and programs.
Time-management skills.
Knowledge of applicable state and federal regulations and a general understanding of HIPAA guidelines.

Nice To Haves

At least one year of experience in a medical office setting.
Basic knowledge of medical terminology.

Responsibilities

Follow MDPA’s Code of Conduct, Mission, Vision, and Value Statements.
Treat patients, visitors, and colleagues with compassion and respect, emphasizing quality and customer service.
Work the assigned schedule and notify management of absences or tardiness according to policy.
Coordinate with staff to help ensure patients receive high-quality care and services.
Cover other shifts or clinic locations when required.
Check in patients promptly and follow all check-in procedures; keep patients informed about clinic processes.
Maintain a clean, orderly clinic in compliance with company standards, ensure a pleasant waiting room, and monitor seating availability.
Notify the manager of unusual circumstances.
Work as a team member to keep clinic operations within efficiency guidelines.
Guide patients through administrative processes, including forms, Follow My Health, Chadis, and ADD scheduling protocol.
Review patient paperwork for completeness and collect required insurance and demographic information.
Return insurance cards and driver licenses to patients immediately.
Verify insurance accurately and promptly, and explain benefits and patient responsibility.
Answer clinic phone calls, provide information, and direct questions to the appropriate staff member as needed.
Complete the daily checklist after each shift, including accounting for and documenting all forms of payment.
Participate in staff meetings and stay informed about information, policies, and expectations.
Work with managers, providers, and clinic staff to maintain high customer satisfaction.
Protect confidential patient, employee, and business information and follow HIPAA-related company procedures.
Complete and maintain required and mandatory training on time.
Follow company policies on infection control and hand hygiene.
Follow OSHA and MDPA policies for maintaining a safe and secure environment for patients and staff.
Support company-sponsored community activities and marketing initiatives.
Participate in the successful completion of reviews and surveys.
Attend required meetings and training in-services.
Perform other duties that may be necessary or in the best interest of the organization.