Front Office Manager

DoubleTree Summerville • Summerville, SC

3d

About The Position

The Front Office Manager directly supervises all front office personnel and ensures the proper completion of front office duties. The role involves hiring participation, staff training and retention, scheduling, supervision, and performance evaluation. The manager also maintains coordination with other departments, accurate guest and group information, key control, and compliance with cash, credit, budget, and brand standards. The position resolves guest concerns and supports smooth shift transitions.

Requirements

• At least two years of progressive experience in hotels or related fields.
• Prior front desk and supervisory experience.
• Experience with brand- or property-specific property management systems (PMS).
• Proficiency in Microsoft 365 or similar computer applications.
• High school diploma, GED, or equivalent.
• Successful completion of a pre-employment background check.

Nice To Haves

• Bachelor’s degree in Hospitality, Business Administration, or a related field.

Responsibilities

• Participate in the selection of front office personnel.
• Train, cross-train, and retain front office personnel.
• Schedule front office staff in accordance with budget guidelines and under the direction of the GM.
• Supervise workloads during shifts.
• Evaluate the job performance of each front office employee.
• Maintain working relationships and communicate with all departments.
• Maintain master-level key control.
• Verify that accurate room-status information is maintained and properly communicated.
• Resolve guest-related problems quickly, efficiently, and courteously.
• Update group information, including maintaining and preparing group requirements, and relay information to appropriate personnel.
• Review and complete the credit limit report.
• Use company-wide tools, systems, and applications.
• Work within the allotted front office budget.
• Receive information from the previous shift and pass additional details to the oncoming shift or manager.
• Enforce cash-handling and credit policies.
• Conduct regularly scheduled meetings of front office personnel.
• Conduct regular audits of brand standards and ensure conformity with QA specifications.
• Maintain and uphold brand and/or Raines Co. standards.
• Maintain accounts receivable so they do not exceed 90 days and take responsibility for all cash accounts on property.

Benefits

• Medical, dental, and vision benefits.
• 401(k).
• Generous paid time off program.
• Opportunities to advance a career within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED