Office Manager

Headway•San Francisco, CA

3d•$80,920 - $119,000•Onsite

About The Position

Headway’s SF Office Manager is an early member of the Workplace Experience Team and plays a central, autonomous role in shaping the workplace experience for Headway employees. The role supports the company’s growth and mission in a dynamic, high-growth environment, combining facilities operations, employee experience, and community building. The Office Manager independently manages office operations, budget, vendors, space utilization, communications, events, knowledge resources, buildout, and special projects, while also handling daily operational needs.

Requirements

At least 2 years of experience working in Community, Facilities, or Workplace Experience.
Strong skill and passion for Employee Experience and Facilities.
Excellent communication and project management skills, with the ability to keep multiple workstreams running smoothly and visibly.
Ability and interest in building new programs and processes optimized for scale, efficiency, and engagement.
Comfort making independent decisions with limited oversight.

Responsibilities

Own and independently manage SF office operations, including vendor selection, facility priorities, resource allocation, and serving as Headway’s point of contact with building management, local vendors, and external partners.
Own the SF office budget, make spending decisions within approved parameters, address budget variances, and recommend operational efficiencies.
Evaluate, onboard, and hold vendors accountable to performance standards; negotiate day-to-day contract terms and escalate material issues with recommended resolutions.
Drive space utilization strategy by analyzing usage patterns, determining layout and policy adjustments, and implementing changes to improve the workplace environment.
Design and own office communications and engagement, including the tools, channels, and rituals that keep SF employees informed and connected.
Plan and execute approximately 50 SF onsites per year, including team gatherings, office-wide programming, and community moments.
Own SF office knowledge resources and playbooks, including Confluence pages, FAQs, and office guides.
Support office buildout and special projects, including furniture upgrades, hackathon logistics, and ad hoc initiatives from scoping through completion.
Handle day-to-day operational needs, including visitor registration, supply restocking, A/V setup, and reception.