Front Office Overnight Manager
Hilton • Wailea, HI26d
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About The Position
The Front Office Overnight Manager joins the Leadership team at Grand Wailea, a Waldorf Astoria Resort in Maui. The role oversees overnight front office operations and supports the delivery of memorable guest experiences. The resort is located on 40 acres and has 780 rooms, 100,000 square feet of banquet space, and seven food and beverage outlets.
Responsibilities
- Manage daily front office operations, including guest service, registration, room inventory, and adherence to policies and standards.
- Monitor guest satisfaction, address service issues, and guide the team in implementing improvements to the guest experience.
- Promote hotel services and execute upselling tactics to support room occupancy and revenue growth.
- Provide regular updates and training to ensure the team understands hotel offerings, services, and local attractions.
- Welcome guests, respond to inquiries, and promptly resolve concerns while upholding service standards.
- Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.
Benefits
- 110 nights of discounted travel through the Go Hilton program, with rates as low as $40 per night at Hilton hotels.
- Employee stock purchase program allowing eligible employees to purchase Hilton shares at a 15% discount.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support during times of loss.
- Free counseling and support through the Employee Assistance Program for eligible Team Members.
- Paid time off.
- Health and welfare plans, including medical, dental, and vision coverage.
- Retirement plans.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Job Search Resources
Career Resources
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