Front Office Manager/Visit Coordinator

Roanoke College•Salem, VA

25d

About The Position

Roanoke College seeks a Front Office Manager/Visit Coordinator to create a welcoming and hospitable environment for campus visitors and support the Admissions Office. The role answers and directs calls, coordinates campus visits with on- and off-campus partners, attends to visitor needs, and provides administrative support for Admissions operations and events. The position also maintains prospective student records and documents in Slate, supports student recruitment visits, and helps ensure the reception area and office materials are organized and ready for visitors.

Requirements

High school diploma or equivalent required.
Proven ability to effectively use a computer.
Ability to work with others.
Strong written and oral communication skills.
Experience with Microsoft 365.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as the primary front-desk contact for the Admissions Office by answering and directing telephone calls, monitoring general email and Teams communications, greeting visitors, and directing guests to appropriate campus offices.
Coordinate individual, group, athletic, and VIP campus visits and appointments; schedule visits in Slate and prepare agendas, visitor materials, nametags, parking signage, and daily visit information.
Partner with coaches and Admissions staff to coordinate prospective student recruitment visits and support larger campus visit programs and events.
Maintain and update prospective student records in Slate, including entering inquiries and event information, coding visit requests, processing student status changes, uploading documents, and running queries and reports.
Process and manage incoming transcripts and supporting documents, including monitoring electronic transcript services, uploading materials to Slate, and coordinating transcript reviews with the Registrar’s Office.
Respond to general inquiries, route messages and documents to appropriate staff, and maintain accurate and timely student records.
Maintain a welcoming, organized, and well-stocked reception area and coordinate office supplies, visitor materials, signage, and work orders as needed.
Provide administrative support for Admissions operations and special events, including preparing group visit materials, processing student absence/excuse letters, and assisting with transfer-related transcript questions.
Provide backup administrative coverage for Admissions staff as needed, including processing test scores, distributing mail, and assisting with other office functions during staff absences.
Train and support Maroon Ambassadors in front-desk and telephone coverage as needed.
Perform other duties as required.