Office Manager

Kaizo Health•Washington, DC

10d•$40,000 - $60,000

About The Position

Kaizo Health is seeking an energetic, results-driven Office Manager to lead its administrative division and streamline operations across a multi-location chiropractic practice. The role supports a range of practice functions and works with diverse teams to maintain quality and efficiency. Regular travel to the company’s four clinics in the DC area is required. The Office Manager manages administrative processes, clinic relationships, revenue follow-up, and operational support. This role is positioned as a career-development opportunity with a potential path toward Director of Operations.

Requirements

Proven experience in an administrative role; healthcare experience is preferred.
Exceptional organizational and multitasking abilities.
Strong analytical skills and ability to use data to drive decisions.
Excellent verbal and written communication skills.
Cooperative, team-oriented mindset.
Results-first approach to tasks and responsibilities.
Tenacity and a hardworking nature.
Passion for healthcare and people’s wellbeing.
Human-centered approach and focus on service excellence.
Ability to learn quickly and adapt to a dynamic working environment.

Nice To Haves

Experience in an administrative role in a healthcare setting.
Interest in developing toward a Director of Operations position.

Responsibilities

Ensure efficient scheduling and rescheduling, and monitor new-patient scheduling numbers.
Facilitate communication through platforms including the Kaizenovate app, Reviewwave, and RingCentral.
Oversee credentialing and keep credentials current with CAQH and payers.
Run reports on patient engagement and services, and take proactive measures based on the data.
Manage inventory and order supplies for all clinics in a timely manner.
Review and set re-exam tasks, and ensure unbilled re-exams are billed appropriately.
Take on additional responsibilities as needed to support clinic operations.
Build and foster relationships with local referral sources, including doctors and attorneys, through weekly visits.
Build relationships with other businesses to increase new-patient acquisition opportunities.
Work with the Revenue Cycle Manager to ensure clinics collect patient balances.
Follow up on accounts receivable with the Revenue Cycle Manager.
Collaborate with Operations and Marketing teams and provide coverage when needed.
Create weekly status reports and communicate with supervisors and the CEO, recommending data-informed improvements.
Assist with the ongoing development and maintenance of Kaizenovationu and contribute innovative solutions.
Serve as a dependable point of contact for clinics’ daily operational needs and problem-solving.