Front Office Manager | Hotel & Convention Center
Auburn Marriott Opelika Resort & Spa at Grand National•Montgomery, AL
About The Position
The Front Office Manager leads a guest-focused team at the Renaissance Montgomery Hotel & Spa at the Convention Center. The role centers on creating memorable guest experiences, motivating team members, resolving high-pressure guest complaints, managing VIP arrivals, and consistently driving compliance with Brand Standard Audits. The position calls for open availability, with an emphasis on evenings.
Requirements
- Strong customer service background.
- Ability to de-escalate high-pressure guest complaints.
- Ability to manage VIP arrivals and drive Brand Standard Audit compliance.
- Demonstrated experience motivating teams to elevate the guest experience.
- Open availability, with an emphasis on evenings.
Nice To Haves
- Premium or luxury customer service experience.
- Marriott FSPMS knowledge.
Responsibilities
- Motivate a team to elevate the guest experience.
- De-escalate high-pressure guest complaints.
- Manage VIP arrivals.
- Drive compliance with Brand Standard Audits.
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k)
- Paid time off (PTO)
- Travel perks
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
