Hotel Front Office Manager

Little Palm Island, a Noble House Resort•Summerland Key, FL

3d•Onsite

About The Position

Little Palm Island is a unique luxury resort located on a private island 30 minutes from Key West, accessible only by private ferry. It features 30 luxury suites, a Balinese-style spa, and waterside dining overlooking the Atlantic Ocean. The resort is known for its exotic destination, award-winning cuisine, and uncompromising service in a luxurious yet comfortable island atmosphere. The Dining Room seats 100 guests and serves breakfast, lunch, and dinner, with over half of the seats offering ocean views. The team also serves fine cocktails in the lounge, provides in-room dining, and caters to small, refined private gatherings.

Requirements

Experience leading a team at a luxury resort.
Welcoming personality.
Drive to exceed expectations.
Ability to mentor and train the Guest Services team to deliver exceptional service levels.
Individual Distinction, Collective Soul culture alignment.
Passion for hospitality.
Ability to let personality shine.
Ability to be a successful team member.
Ability to be one's true authentic self.
Qualifications, experience, abilities, and job performance are the basis for success.

Responsibilities

Oversee daily operations of the Guest Services Team, including Concierge, Front Desk, Dockmaster, Dockhand, and Beach Attendant.
Act as the driving force for guest experience service levels and execute the vision of the General Manager for Little Palm Island.
Engage in hands-on work alongside the team to create unforgettable guest experiences and achieve desired service levels.