Hotel Operations Manager - Front Office
About The Position
DelMonte Hotel Group is seeking an experienced Operations Manager – Front Office for the AC Element Hotel by Marriott Rochester, NY at City Gate. The role oversees and supports the hotel’s Front Office and Food & Beverage operations, ensuring exceptional guest service, efficient daily operations, and adherence to hotel and brand standards. The manager leads and develops associates, monitors guest satisfaction, and supports the hotel’s overall success. The ideal candidate is a hands-on, welcoming, and energetic leader who works alongside the team, addresses guest needs, and fosters an environment focused on exceptional service. Strong time management, communication, problem-solving, and leadership skills are essential.
Requirements
- Experienced candidate.
- Strong time management skills.
- Strong communication skills.
- Strong problem-solving skills.
- Strong leadership skills.
- Friendly, welcoming, and energetic personality.
- Hands-on leadership approach.
Responsibilities
- Oversee and support Front Office and Food & Beverage operations.
- Ensure exceptional guest service and efficient daily operations.
- Ensure adherence to hotel and brand standards.
- Lead and develop associates.
- Monitor guest satisfaction.
- Support the overall success of the hotel.
- Work alongside the team and address guest needs.
Benefits
- Comprehensive benefits package including health, dental, vision, life insurance, and 401(k).
- Paid Time Off.
- Hotel room discounts at company locations around the globe.
- Discounts on food and beverages.
- Professional development and advancement opportunities.
- Compensation of $63,000 and up based on experience, plus bonus potential.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
