Front Office Manager - Croydon Hotel
About The Position
The Front Office Manager is responsible for managing and coordinating the activities of employees in guest registration, bell services, concierge services, telephone services, and night audit to ensure guest satisfaction and maximize hotel profitability. This role involves managing and overseeing staff reviews, training, and development to achieve quality service standards. The manager will also oversee packaging procedures, guest registration, and motivate staff to establish a productive environment. They must be knowledgeable of the hotel property, amenities, area attractions, and transportation, and maintain procedures for security of monies, guest security, and emergency procedures. The goal is to increase guest satisfaction through employee development and a quality image, responding quickly to guest requests or complaints and following up to ensure satisfaction. This position also includes fulfilling Manager on Duty shifts and performing other duties as assigned by their manager.
Requirements
- A minimum of (3) years of management experience in a Front Office Environment.
- A minimum of (2) year of hotel experience in a supervisory level.
- Must be able to work independently and exercise good judgment to resolve issues.
- Flexible schedule.
- Able to work weekends and holidays.
- Excellent communication skills, both written and oral.
Nice To Haves
- Bachelor degree in hospitality management preferred or equivalent relevant management experience.
Responsibilities
- Manages and coordinates the activities of employees in guest registration, bell services, concierge services, telephone services and night audit to ensure guest satisfaction and maximizing hotel profitability.
- Communicates effectively and genuinely with guests, employees and other departments.
- Manages and oversees their reviews, training, and development of staff to achieve quality service standards.
- Oversees packaging procedures, from receiving to delivering to the guests.
- Oversees and participates in guest registration.
- Motivates staff and establishes a productive environment.
- Is knowledgeable of hotel property, amenities, area attractions, and transportation.
- Oversees Night Audit procedures.
- Maintains procedures for security of monies, guest security, and emergency procedures.
- Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
- Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken.
- Follows up to ensure guest satisfaction.
- Fulfills Manager on Duty Shifts.
- Perform any other duties assign by his/her manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
