Front Office Manager | Hotel & Convention Center
PCH Hotels & Resorts•Montgomery, AL
•Onsite
About The Position
The Front Office Manager leads a guest-focused team at the Renaissance Montgomery Hotel & Spa at the Convention Center. The role centers on delivering memorable guest experiences, resolving high-pressure guest complaints, managing VIP arrivals, and maintaining Brand Standard Audit compliance. The manager works with leaders in Sales, Marketing, and Operations at a major regional hotel and convention property. Open availability is expected, with an emphasis on evenings.
Requirements
- Strong customer service background; premium or luxury experience is preferred.
- Demonstrated experience motivating teams to improve the guest experience.
- Open availability, with an emphasis on evenings.
Nice To Haves
- Marriott FSPMS knowledge.
- Premium or luxury customer service experience.
Responsibilities
- Motivate and lead the front office team to elevate the guest experience.
- De-escalate high-pressure guest complaints.
- Manage VIP arrivals.
- Drive compliance with Brand Standard Audits.
Benefits
- Medical, dental, and vision coverage.
- 401(k).
- Paid time off (PTO).
- Travel perks.
- Career growth opportunities across a portfolio of award-winning hotels.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
