Front Office Manager

Tharaldson Hospitality•Capitol Heights, MD

26d•$55,000 - $60,000

About The Position

The Front Office Manager oversees front desk operations at the Ritchie Station Residence Inn by Marriott, supporting guest service, staff training and scheduling, recordkeeping, and hotel policies and procedures. The role may perform Guest Service Agent duties as scheduled and may perform the General Manager’s functions in their absence. The position also assists with staff selection, sales and marketing, and staff meetings. The successful candidate demonstrates strong customer service, problem-solving, communication, teamwork, people-management, organizational, and planning skills, along with professionalism, dependability, adaptability, and attention to quality and safety. The posting prefers related hospitality experience and an associate degree or equivalent combination of education and experience.

Requirements

Valid driver’s license.
Open availability.
Demonstrate problem-solving, customer service, interpersonal, oral and written communication, teamwork, people-management, organizational, adaptability, attendance, dependability, initiative, planning, professionalism, quality, productivity, diversity, and safety competencies.
Meet the stated education and experience qualification through an associate degree or equivalent from a two-year college or technical school; six months to one year of related experience and/or training; or an equivalent combination of education and experience.

Nice To Haves

Preferably 1+ year of similar experience at a Select Service or Extended Stay property.
Brand experience preferred.
Knowledge of inventories, scheduling, and ordering.
Associate degree or equivalent from a two-year college or technical school is preferred.

Responsibilities

Perform Guest Service Agent functions as scheduled by Management.
Provide training, including safety training, to front office staff as directed by Management.
Assist in selecting Guest Service Agents.
Assist in scheduling front desk personnel within budget guidelines to ensure adequate staffing.
Maintain accurate records, including cash flow sheets, direct bill accounts, credit card payments, registration cards, and reservation cards.
Correspond with groups and travel agents to address special requests for rooms and rates.
Assist with sales and marketing efforts as directed.
Assign duties to Guest Service Agents and observe their performance to ensure adherence to franchise standards, hotel policies, and operating procedures.
Answer inquiries about hotel policies and services.
Perform the General Manager’s functions in their absence.
Assist the General Manager in conducting staff meetings.
Perform other duties as assigned.