Front Office Manager

Atrium Hospitality • Sacramento, CA

5d

About The Position

The Front Office Manager leads front office associates and oversees guest service and daily operations at the Sacramento Holiday Inn. The role is responsible for setting clear expectations, holding the team accountable, anticipating guest needs, resolving concerns, and building guest loyalty. The manager collaborates across departments to support seamless service, manages labor costs and expenses, identifies revenue opportunities, and maintains brand and cleanliness standards. The position also serves as Manager on Duty and may step in to support operations as needed.

Requirements

• At least 2 years of front desk experience.
• At least 2 years of supervisory experience.
• High school diploma or equivalent.
• Ability to use Microsoft Office, including Word, Excel, and Teams.
• Availability for a flexible schedule.
• Physical ability to lift and move items as needed.

Nice To Haves

• A degree is a plus but not required.

Responsibilities

• Lead and inspire front office associates, setting clear expectations and accountability for performance.
• Anticipate guest needs, resolve concerns, and build guest loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Manage labor costs, control expenses, and identify revenue opportunities.
• Maintain brand and cleanliness standards and support operations when needed.
• Serve as Manager on Duty to ensure smooth operations and guest satisfaction.

Benefits

• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid time off and vacation.
• Atrium Traveler and brand discount programs.
• Free parking in the DOCO garage next door.
• Free shift meal every workday.
• DailyPay.
• Wellness programs.
• Tuition reimbursement.
• Discounts on brands and services.
• Career growth and learning opportunities, including internal promotions.
• Community service and volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED