Financial Aid Office Assistant
Cecil College • North East, MD4d • Onsite
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Financial Aid Office Assistant
Cecil College•North East, MD
•Onsite
About The Position
The Financial Aid Office Assistant greets and assists students and their families with inquiries about the financial aid application process and the status of students’ financial aid records. The role provides clerical support for daily office operations and departmental efficiency, assists office staff as needed, and responds to inquiries from enrolled, prospective, and former students about financial aid programs, including foundation scholarships, Maryland State and federal programs, and veterans educational benefits. The assistant manages mail and logs confidential documents to support timely processing of aid applications. The role requires maintaining confidentiality, good judgment, and discretion while following applicable federal, state, and college regulations and practices. The employee is expected to increase financial aid knowledge through online and on-campus educational opportunities and perform other duties as assigned. This position is scheduled for 25 hours per week: Monday and Wednesday, 1:00 p.m. to 6:00 p.m.; and Tuesday, Thursday, and Friday, 11:30 a.m. to 4:30 p.m. The schedule may vary during critical periods. The position is not eligible for telework.
Requirements
- High school diploma required.
- Demonstrated experience working on a team and relating effectively with students, staff, and the general public in a fast-paced customer service environment.
- Ability to multitask and be detail-oriented.
- Proficiency working with student databases.
- Strong verbal and written communication skills.
- Exceptional accuracy and analytical skills.
Nice To Haves
- Associate’s degree preferred.
- Experience in higher education, preferably in financial aid, is highly preferred.
Responsibilities
- Greet and assist students and their families with inquiries about financial aid applications and the status of financial aid records.
- Answer telephones, relay messages, schedule appointments, and perform digital imaging and file creation.
- Assist office staff with tasks as needed, particularly during peak processing periods.
- Respond to enrolled, prospective, and former students’ questions about foundation scholarships, Maryland State and federal aid programs, and veterans educational benefits.
- Manage mail and log confidential documents to support timely financial aid application processing.
- Maintain confidentiality, judgment, and discretion, and follow applicable federal, state, and college regulations and practices.
- Increase financial aid knowledge through online and on-campus educational opportunities.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Job Search Resources
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