Dental Front Office Assistant

Affordable Dentures & Implants•Olympia, WA

About The Position

Affordable Dentures & Implants is seeking a friendly, organized, customer-focused dental front office professional to serve as the first point of contact for patients at its Olympia, Washington practice. The role supports an exceptional patient experience and helps ensure the efficient daily operation of the front office while working with a team providing tooth replacement solutions. The position includes welcoming and assisting patients, coordinating appointments and patient flow, handling calls and inquiries, maintaining patient records, processing payments, supporting insurance and financing discussions, and completing administrative tasks. The assistant may also provide chairside support to the clinical team when needed. New-hire training and onboarding are provided.

Requirements

At least 2 years of dental front office or dental receptionist experience.
Previous experience scheduling patients in a dental practice.
Knowledge of dental terminology, treatment planning, and patient scheduling.
Experience managing the full dental insurance process, including verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Ability to work efficiently in a fast-paced dental office.
Positive attitude and a team-first mindset.
Friendly, professional, and compassionate approach.
Detail-oriented, highly organized, dependable, and motivated, with an eagerness to grow.

Nice To Haves

Experience using Dentrix.
CareCredit experience.
Chairside assisting or oral surgery experience.

Responsibilities

Welcome patients professionally and compassionately and create a positive first impression.
Check patients in and out while maintaining efficient patient flow.
Schedule, confirm, and coordinate patient appointments.
Answer incoming calls and respond to questions about treatment, scheduling, pricing, financing, and office policies.
Verify and maintain accurate patient records using Dentrix.
Process payments, collect balances, and reconcile daily transactions.
Discuss financing options, including CareCredit, when appropriate.
Assist patients with insurance documentation and claim information.
Follow up with prospective patients and encourage them to schedule appointments.
Order and maintain office supplies and administrative materials.
Prepare reports and administrative paperwork to support office operations.
Maintain a clean, organized, and welcoming reception area.
Assist the clinical team with chairside support when needed.
Perform additional duties as assigned to support the practice.