Dental Front Office Assistant

Affordable Dentures & Implants•Knoxville, TN

About The Position

Affordable Dentures & Implants is seeking a friendly, organized, and customer-focused Dental Front Office Assistant to serve as the first point of contact for patients. The role supports efficient daily front-office operations and helps create an exceptional patient experience while working with a team focused on tooth replacement solutions. New-hire training and onboarding are provided. The position delivers customer service, manages patient appointments and records, handles financial and insurance-related communications, and supports office administration. It may also include chairside assistance for the clinical team when needed.

Requirements

At least 2 years of dental front-office or dental receptionist experience.
Previous experience scheduling patients in a dental practice.
Knowledge of dental terminology, treatment planning, and patient scheduling.
Experience managing the full dental insurance process, including verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Ability to work efficiently in a fast-paced dental office.
Positive attitude and team-first mindset.
Friendly, professional, and compassionate approach.
Detail-oriented and highly organized.
Comfort managing multiple priorities.
Dependable, motivated, and eager to grow within a successful dental practice.

Nice To Haves

Experience using Dentrix.
CareCredit experience.
Chairside assisting or oral surgery experience; not required.

Responsibilities

Welcome patients professionally and compassionately, creating a positive first impression.
Check patients in and out while maintaining efficient patient flow.
Schedule, confirm, and coordinate patient appointments.
Answer incoming calls and respond to inquiries about treatment, scheduling, pricing, financing, and office policies.
Verify and maintain accurate patient records using Dentrix.
Process payments, collect balances, and reconcile daily transactions.
Discuss financing options, including CareCredit, when appropriate.
Assist patients with insurance documentation and claim information.
Follow up with prospective patients and encourage them to schedule appointments.
Order and maintain office supplies and administrative materials.
Prepare reports and administrative paperwork to support office operations.
Keep the reception area clean, organized, and welcoming.
Assist the clinical team with chairside support when needed.
Perform additional duties as assigned to support the practice.