Front Office Dental

Community Health Services•Greenville, TX

2d•Onsite

About The Position

The Front Office employee greets and assists dental patients at check-in and checkout, verifies identifying, demographic, and insurance information, and ensures required forms and records are available in the patient’s chart. The role schedules and confirms appointments, performs confidential financial screenings to determine eligibility for Agency programs and Medicaid/CHIP, explains eligibility and patient financial responsibilities, and helps patients address balances and payment plans. At checkout, the employee reviews and enters charges, collects and records payments, provides receipts, schedules return visits, and balances cash, batches, encounters, and daily reports. The position also supports patient flow and communication with clinical and non-clinical staff as a member of the Care Team, while maintaining confidentiality and providing respectful, patient-centered service. Other duties may be assigned to maintain operations and services.

Requirements

Graduation from an accredited high school or equivalent.
At least one year of medical billing experience.
Computer skills.
Ability to understand written and verbal instructions.
Neatness and efficiency.
Ability to communicate well and work effectively with patients and staff.

Responsibilities

Greet dental patients in a patient-centered manner and assist with questions and concerns.
Verify patient identity before accessing accounts or discussing appointment information; review chart information and update demographics and insurance details.
Collect and scan valid identification, insurance cards, and other required documents into patient charts.
Verify Medicaid PCP information and direct patients to change their PCP when necessary.
Provide Advance Directive packets, print and review encounter forms, and attach them to patient charts.
Inform patients of account balances, computer alerts, delays, and extended provider wait times; perform lobby checks twice daily.
Provide Lobby Assistance slips to patients requesting to speak with a nurse and contact a supervisor about potentially infectious patients, conflicts, or lobby disturbances.
Review daily schedules and ensure relevant records from other sites, emergency room visits, or hospital follow-ups are retrieved before appointments.
Retrieve new-patient insurance information, verify coverage, and contact patients to explain benefits.
Ensure patient paperwork, financial screening forms, proof of income, grant and program applications, and insurance or Medicare documentation are current and complete.
Confirm appointments one to two days in advance, make multiple contact attempts when needed, and explain balances, payment plans, required documents, arrival timing, prescription bottles, and financial responsibilities.
Conduct confidential financial screenings and explain Agency program and Medicaid/CHIP eligibility to patients.
Review charges transferred from the EHR and manually enter charges that did not transfer.
Explain charges, sliding fee amounts, and patient financial responsibility; collect, record, and receipt copayments and payments on previous balances or payment plans.
Schedule return appointments according to encounter sheets and provide detailed appointment cards.
Work with providers to ensure encounter coding is correct and all encounters are accounted for and billed for the date of service.
Balance the cash drawer, batch report, encounters, and change fund twice daily.
Run, review, and correct daily reports, and review the open encounter report before posting the daily batch.
Perform other duties assigned by the Clinic Manager and/or Accounts Receivable Manager.
Treat patients, supervisors, and coworkers respectfully; communicate and cooperate with clinic staff, providers, and patients.
Maintain confidentiality in accordance with HIPAA guidelines and inform the supervisor of work-related issues.
Notify the supervisor of unapproved absenteeism or tardiness by 7 a.m., submit time-off requests at least two weeks in advance when possible, and report housekeeping needs around the workstation and lobby.