Dental Front Office Coordinator

Eisner Health Open • Los Angeles, CA

7d • Onsite

About The Position

The Dental Front Office Coordinator supports Eisner Health’s mission by providing a welcoming, compassionate first point of contact for dental patients. The role handles appointment scheduling, telephone operations, and accurate, timely patient registration for dental and specialty departments. It also helps patients navigate insurance, referrals, appointments, and next steps while maintaining accurate records and protecting patient confidentiality.

This is a 100% onsite position in Downtown Los Angeles, Monday through Friday, from 7:30 AM to 4:00 PM. The coordinator works with the dental team and other departments, adapts to changing workflows and the needs of different Eisner Health locations, and contributes to quality improvement and excellent patient care.

Requirements

• High school diploma or equivalent.
• At least 6 months to 1 year of dental front office or clerical experience, including knowledge of dental insurance processes.
• Basic dental terminology and familiarity with dental office workflows.
• Fluency in English and Spanish, with the ability to communicate clearly and compassionately in person and by phone.
• Strong interpersonal skills and commitment to a positive patient experience.
• Excellent phone skills; ability to listen, explain information clearly, and respond professionally.
• Comfort with computers, multi-line phones, and office equipment, and ability to learn EHR and phone systems within one month.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong time management and ability to prioritize in a fast-paced environment.
• Current CPR certification or willingness to obtain it upon hire.

Nice To Haves

• Experience working in a community health center, FQHC, or other patient-centered healthcare environment.

Responsibilities

• Create a welcoming and respectful experience for patients in person and over the phone.
• Greet patients and provide directions and information when they arrive.
• Answer incoming calls and connect patients with the appropriate department or resource.
• Help patients understand their appointments, next steps, and available services.
• Schedule and coordinate dental appointments accurately and efficiently.
• Register new and returning patients and maintain accurate demographic information in the electronic health record.
• Process and follow up on internal and external dental referrals.
• Keep patient information and charts current and accurate.
• Assist with dental insurance verification and processing.
• Conduct financial triage and help patients understand applicable requirements and processes.
• Apply knowledge of dental insurance requirements to support accurate registration and scheduling.
• Provide exceptional customer service while maintaining patient confidentiality and respecting patient rights.
• Collaborate with the dental team and other departments to support timely, coordinated care.
• Adapt to changing workflows and support the needs of different Eisner Health locations.
• Contribute to quality improvement initiatives, strategic goals, and excellent patient care.

Benefits

• PTO accrued at 7.08 hours per pay period, with 26 pay periods per year.
• 9 paid holidays.
• Paid jury duty: 40 hours per year.
• Medical, dental, and vision insurance, including HSA-eligible and PPO options.
• Flexible Spending Accounts for healthcare, dependent care, and transportation.
• Employer-sponsored life insurance and long-term disability.
• 30 covered chiropractic or acupuncture visits.
• 401(k) with a 3% employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED