Dental Front Office

Affordable Dentures & Implants•Kissimmee, FL

About The Position

Affordable Dentures & Implants is seeking a friendly, organized, customer-focused Dental Front Desk Coordinator to serve as the first point of contact for patients. The role delivers outstanding customer service and helps ensure efficient daily front-office operations in a fast-paced dental practice. The coordinator supports patients with appointments, inquiries, records, payments, insurance documentation, and financing, and assists the clinical team with chairside support when needed. The position includes comprehensive new-hire training and onboarding.

Requirements

At least 2 years of dental front-office or dental receptionist experience.
Previous experience scheduling patients in a dental practice.
Knowledge of dental terminology, treatment planning, and patient scheduling.
Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Ability to work efficiently in a fast-paced dental office.
Positive attitude and a team-first mindset.
Friendly, professional, and compassionate demeanor.
Detail-oriented and highly organized.
Comfort managing multiple priorities.
Passion for delivering exceptional patient experiences.
Dependable, motivated, and eager to grow within a successful dental practice.

Nice To Haves

Experience using Dentrix.
CareCredit experience.
Chairside assisting or oral surgery experience; not required.

Responsibilities

Welcome patients professionally and compassionately, creating an exceptional first impression.
Check patients in and out while maintaining efficient patient flow.
Schedule, confirm, and coordinate patient appointments.
Answer incoming calls and respond to inquiries about treatment, scheduling, pricing, financing, and office policies.
Verify and maintain accurate patient records using Dentrix.
Process payments, collect balances, and reconcile daily transactions.
Discuss financing options, including CareCredit, when appropriate.
Assist patients with insurance documentation and claim information.
Maintain accurate patient records and documentation.
Follow up with prospective patients and encourage them to schedule appointments.
Order and maintain office supplies and administrative materials.
Prepare reports and administrative paperwork to support office operations.
Maintain a clean, organized, and welcoming reception area.
Assist the clinical team with chairside support when needed.
Perform additional duties as assigned to support the practice.