Front Office Representative - Dental

Suncoast Community Health Centers Inc.•Plant City, FL

About The Position

The Front Office Representative supports the dental centers by welcoming and registering patients, managing appointments and walk-ins, handling patient communications, and coordinating with the dental team to support smooth patient flow. The role also assists patients with insurance, billing, financial counseling, and payment options while maintaining accurate records and complying with HIPAA and the organization’s money-handling policies. Additional administrative work includes scanning and organizing documents, processing insurance and billing paperwork, sorting mail, preparing reports, assisting with daily deposits, and maintaining a clean, organized, and welcoming front office and waiting area. The representative participates in team meetings and training and performs other tasks as needed to support the centers. Travel to various center locations may be required.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and delegate them when appropriate.
Ability to function well in a high-paced and sometimes stressful environment.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, and calculators.
Proficiency with Microsoft Office Suite, dental software, EMR, or related software.

Responsibilities

Welcome and register patients in a courteous, professional, and efficient manner.
Schedule, confirm, and manage appointments for dental providers, including cancellations and reschedules.
Manage scheduling for patients and walk-ins, follow up on missed or no-show appointments, and accommodate same-day requests when possible.
Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
Collect co-pays and payments, apply them accurately to patient accounts, and follow SCHC money-handling policies.
Maintain patient records in compliance with HIPAA regulations.
Answer calls professionally, record accurate messages, respond promptly, and direct inquiries to appropriate team members.
Address patient concerns, complaints, and inquiries professionally and efficiently.
Provide financial counseling by explaining insurance coverage, sliding fees, and payment options.
Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.
Keep patients and visitors informed of wait times.
Maintain a clean, organized, and welcoming front office and waiting area.
Process and file insurance and billing documents with attention to detail.
Assist with administrative tasks, including sorting mail and preparing reports.
Coordinate with the dental team to ensure smooth patient flow.
Assist in preparing daily deposits and handling money accurately.
Participate in team meetings and training sessions to enhance skills and performance.
Perform additional tasks as needed to support the centers.