Front Office Representative - Dental

Suncoast Community Health Centers•Plant City, FL

About The Position

The Front Office Representative supports the dental centers by welcoming and registering patients, managing appointments, answering calls, and coordinating with the dental team to support smooth patient flow. The role also handles insurance verification and submissions, patient payments, records, billing documents, and other front-office administrative tasks. The representative provides professional assistance with patient questions and concerns and helps keep the front office and waiting area organized and welcoming.

Requirements

High school diploma or equivalent.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to prioritize tasks and delegate when appropriate.
Ability to function in a fast-paced and sometimes stressful environment.
Ability to use office equipment, including computers, copy machines, fax machines, telephones, and calculators.
Proficiency with Microsoft Office Suite, dental software, EMR, or related software.

Responsibilities

Welcome and register patients courteously, professionally, and efficiently.
Schedule, confirm, and manage dental appointments, including cancellations, rescheduling, walk-ins, and same-day requests when possible.
Follow up on missed or no-show appointments and keep patients and visitors informed about wait times.
Verify insurance eligibility and submit claims, referrals, and pre-authorizations as needed.
Collect co-pays and other payments, accurately apply them to patient accounts, follow money-handling policies, and assist with daily deposits.
Maintain patient records in compliance with HIPAA regulations.
Answer calls professionally, record accurate messages, respond promptly, and direct inquiries to appropriate team members.
Address patient concerns, complaints, and inquiries professionally and efficiently.
Provide financial counseling about insurance coverage, sliding fees, and payment options.
Scan, organize, label, process, and file patient, insurance, and billing documents.
Maintain a clean, organized, and welcoming front office and waiting area.
Assist with administrative tasks such as sorting mail and preparing reports.
Coordinate with the dental team to ensure smooth patient flow.
Participate in team meetings and training sessions.
Perform additional tasks as needed to support the centers.
Travel to various center locations as required.