Dental Front Office

Affordable Dentures & Implants•Norwood, OH

About The Position

Affordable Dentures & Implants is seeking a friendly, organized, and customer-focused Dental Front Desk Coordinator to serve as the first point of contact for patients. The role supports efficient daily front-office operations and helps create an exceptional patient experience in a fast-paced dental practice focused on tooth replacement solutions. The position also involves supporting the clinical team with chairside assistance when needed. The employer provides comprehensive new-hire training and onboarding. The posting describes a supportive, team-oriented workplace, opportunities for career growth and advancement, and the chance to make a meaningful impact on patients’ lives.

Requirements

At least 2 years of dental front-office or dental receptionist experience.
Previous experience scheduling patients in a dental practice.
Knowledge of dental terminology, treatment planning, and patient scheduling.
Experience managing the full dental insurance process, including insurance verification, benefit review, claim submission, pre-authorizations, payment posting, claim follow-up, and patient financial communication.
Excellent customer service and communication skills.
Strong organizational and multitasking abilities.
Ability to work efficiently in a fast-paced dental office.
Friendly, professional, compassionate, detail-oriented, and highly organized.
Comfort managing multiple priorities.
Dependable, motivated, and eager to grow within a successful dental practice.
Positive attitude and team-first mindset.
Passion for delivering exceptional patient experiences.

Nice To Haves

Experience using Dentrix.
CareCredit experience.
Chairside assisting or oral surgery experience.

Responsibilities

Welcome patients professionally and compassionately, creating a positive first impression.
Check patients in and out while maintaining efficient patient flow.
Schedule, confirm, and coordinate patient appointments.
Answer incoming calls and respond to questions about treatment, scheduling, pricing, financing, and office policies.
Verify and maintain accurate patient records using Dentrix.
Process payments, collect balances, and reconcile daily transactions.
Discuss financing options, including CareCredit, when appropriate.
Assist patients with insurance documentation and claim information.
Follow up with prospective patients and encourage them to schedule appointments.
Order and maintain office supplies and administrative materials.
Prepare reports and administrative paperwork to support office operations.
Keep the reception area clean, organized, and welcoming.
Assist the clinical team with chairside support when needed.
Perform additional duties as assigned to support the practice.