Front Office Clinic Assistant - Bilingual Required
About The Position
The Front Office Clinic Assistant supports patients through their visits and helps with daily operations at a busy health center. The role welcomes patients, assists with check-in and check-out, schedules appointments, responds to questions in person and by phone, and communicates in English and Spanish to help patients access services and navigate care. It also involves registering patients, maintaining accurate demographic, insurance, and medical records, explaining payment options, collecting payments, and assisting with financial paperwork. The assistant coordinates with clinicians and other health center staff, helps patients with paperwork and next steps, protects patient confidentiality, and provides compassionate, inclusive, judgment-free service to people from diverse backgrounds. This is a full-time, onsite position at the East Portland Health Center in Portland, Oregon, working 37.5 hours per week. The regular schedule is Monday 7:30 a.m.–5:30 p.m., Thursday and Friday 8:30 a.m.–6:30 p.m., and Saturday 7:30 a.m.–4:30 p.m., with regular days off Tuesday, Wednesday, and Sunday. Employees may occasionally be requested or required to work other days, hours, and locations, including weekends. Bilingual Spanish proficiency is required. The position is represented, hourly, and non-exempt, with a wage scale established by the collective bargaining agreement. Starting wage placement depends on relevant experience and internal equity. After six months, employees may be eligible for additional clinical responsibilities with extra hourly pay. Eligible employees may receive a Spanish bilingual premium or an interpreter-level premium if they meet applicable proficiency requirements.
Requirements
- High school diploma or equivalent.
- At least two years of customer service experience, preferably in a fast-paced environment.
- Ability to communicate effectively with patients in both English and Spanish.
- Strong communication, organization, and problem-solving skills.
- Ability to provide welcoming, respectful service to people from diverse backgrounds.
- Comfort using computers and learning new software systems.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Ability to work independently and collaboratively as part of a team.
- Commitment to patient confidentiality, inclusion, and equitable access to health care.
- Ability to reliably work the stated schedule, including Saturdays.
Nice To Haves
- Experience in a health care setting, medical office, or patient-facing role.
- Experience with scheduling, registration, insurance verification, or payment processing.
- Familiarity with electronic health records.
Responsibilities
- Welcome patients and assist with appointment check-in and check-out.
- Schedule appointments and respond to patient questions by phone and in person.
- Communicate with patients in English and Spanish to help them access services and navigate visits.
- Register patients and maintain accurate demographic and insurance information.
- Explain payment options, collect payments, and assist with financial paperwork.
- Maintain accurate patient records using the electronic health record system.
- Coordinate with clinicians and other health center staff to keep patient visits running smoothly.
- Help patients navigate paperwork, services, and next steps in their care.
- Protect patient privacy and maintain confidentiality.
- Provide compassionate, inclusive, judgment-free customer service to patients from diverse backgrounds.
Benefits
- Paid time off of up to four weeks, increasing over time.
- Nine paid holidays.
- Medical, dental, and vision insurance for eligible employees.
- 403(b) plan with a 6% employer match.
- Free, confidential counseling and support through the Employee Assistance Program.
- Ongoing training and professional development.
- Eligible employees may receive a bilingual Spanish premium of $1.72 per hour or an interpreter-level premium of $3.44 per hour.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
