Bilingual Front Office Assistant

Medlink Georgia•Commerce, GA

1d•$17 - $18

About The Position

MedLink Georgia is seeking a compassionate, detail-oriented Bilingual Front Office Assistant (English/Spanish) to support healthcare professionals and provide patient-centered service. The assistant serves as the first point of contact for patients and visitors and performs front-office, scheduling, documentation, financial, and other administrative duties in a healthcare setting.

Requirements

Bilingual English/Spanish.
One of the following: graduation from an approved MOA program or technical school business program and one year of experience; a high school diploma or equivalent and at least one year of related healthcare secretarial experience; or a high school diploma or equivalent and three years of general secretarial experience.
Some knowledge of medical terminology.
Skills using a computer, copier/scanner/fax, calculator, and other office machines.
Ability to use an electronic health record program and maintain accurate patient medical records.
Effective oral and written communication skills.
Ability to establish positive relationships with patients, coworkers, professional staff, and management.
Ability to work independently and use reasonable judgment when completing assigned tasks.

Responsibilities

Greet and serve patients and visitors, providing exceptional customer service.
Answer and route telephone calls and create patient cases as appropriate.
Return patient voice and email messages in a timely manner.
Schedule appointments in the electronic health record (EHR).
Maintain provider schedules by moving appointments, following up on no-shows, and reminding patients of upcoming appointments.
Complete and update patient demographic information in the EHR.
Scan patient registration materials and other relevant documents into the EHR.
Verify patient insurance when electronic verification is unavailable.
Educate patients about sliding fee scale discounts and determine eligibility by verifying income.
Document insurance and sliding fee scale policies in the EHR.
Obtain signed patient release forms.
Keep the patient reception area clean, neat, and presentable.
Collect patient payments when services are rendered.
Participate in and assist with documenting daily huddles.
Follow the daily financial audit checklist and participate in end-of-day reconciliation.
Assist with billing and/or claim creation for services rendered.
Maintain the clinical inbox and complete assigned tasks by the end of the day.
Demonstrate positive teamwork with administrative and center staff.
Respond promptly to appointment messages and requests received by phone and portal.
Educate patients about PCMH and how the care team can help them.
Participate as a member of patients’ care teams within Team Work.
Ensure patients receive a copy of their visit summary.
Ensure patients leave with an appointment and do not face transportation barriers.
Ensure patients have an identified primary care provider.
Perform other administrative and clerical duties as assigned.