Bilingual Front Office Assistant

Medlink Georgia•Demorest, GA

3d•$17 - $18

About The Position

MedLink Georgia is seeking a compassionate, detail-oriented, bilingual English/Spanish Front Office Assistant to support healthcare professionals and provide patient-centered service at its Habersham, Georgia location. The assistant serves as a first point of contact for patients and visitors and performs patient reception, scheduling, records, payment, billing, and other administrative duties. The position also supports care-team communication and helps patients navigate appointments and access to care.

Requirements

Bilingual English/Spanish.
One of the following education and experience combinations: graduation from an approved MOA program or technical school business program and one year of experience; a high school diploma or equivalent and at least one year of related healthcare secretarial experience; or a high school diploma or equivalent and three years of general secretarial experience.
Some knowledge of medical terminology.
Skills using a computer, copier/scanner/fax, calculator, and other office machines.
Ability to use an electronic health record program and maintain accurate patient medical records.
Effective oral and written communication skills.
Ability to establish positive relationships with patients, coworkers, professional staff, and management.
Ability to work independently and use reasonable judgment to complete assigned tasks.

Responsibilities

Greet and serve patients and visitors, providing exceptional customer service.
Answer and route telephone calls and create patient cases when appropriate.
Return patient voice and email messages in a timely manner, including appointment messages and requests received by phone or portal.
Schedule appointments in the electronic health record and maintain provider schedules by moving appointments, following up on no-shows, and reminding patients about upcoming appointments.
Document required patient demographic information in the electronic health record and update it as appropriate at each visit.
Scan patient registration and other relevant documents into the electronic health record.
Verify patient insurance when eligibility cannot be verified electronically.
Educate patients about sliding fee scale discounts and determine eligibility by verifying income.
Document insurance and sliding fee scale policies in the electronic health record.
Obtain signed patient release forms.
Keep the patient reception area clean, neat, and presentable.
Collect patient payments when services are rendered.
Participate in and help document Daily Huddles.
Follow the daily financial audit checklist and participate in end-of-day reconciliation.
Assist with billing and claim creation for services rendered.
Maintain the clinical inbox and complete assigned tasks by the end of the day.
Demonstrate positive teamwork with administrative and center staff.
Educate patients about PCMH and how the care team can help them.
Participate as a member of patients' care teams within the Team Work approach.
Ensure patients receive a copy of their visit summary.
Ensure patients leave with an appointment and face no transportation barriers.
Ensure patients have an identified primary care provider.
Perform other administrative and clerical duties as assigned.