Bilingual Front Office Assistant

Medlink Georgia•Demorest, GA

About The Position

MedLink Georgia is seeking a compassionate, detail-oriented Bilingual Front Office Assistant to support healthcare professionals and provide patient-centered service at its Habersham, Georgia location. The assistant serves as a key point of contact for patients and visitors and performs front-office, scheduling, electronic health record, financial, billing, and general administrative tasks. The position also supports patients as members of their care teams, helping ensure patients understand available care and leave with a visit summary, an appointment, and an identified primary care provider.

Requirements

Bilingual English/Spanish.
One of the following education and experience combinations: graduation from an approved MOA program or technical school business program plus one year of experience; a high school diploma or equivalent plus at least one year of related healthcare secretarial experience; or a high school diploma or equivalent plus three years of general secretarial experience.
Some knowledge of medical terminology.
Computer skills, including use of a copier/scanner/fax, calculator, and other office machines.
Ability to use an electronic health record program and maintain accurate patient medical records.
Effective oral and written communication skills.
Ability to establish positive relationships with patients, coworkers, professional staff, and management.
Ability to work independently and use reasonable judgment when completing assigned tasks.

Responsibilities

Greet patients and visitors and provide exceptional customer service as the first point of contact.
Answer and route phone calls, create patient cases as appropriate, and return patient voice and email messages in a timely manner.
Schedule appointments in the electronic health record and maintain provider schedules by moving appointments, following up on no-shows, and reminding patients about upcoming appointments.
Record and update patient demographic information and scan registration and other relevant documents into the electronic health record.
Verify insurance when electronic eligibility verification is unavailable, explain sliding fee scale discounts, determine eligibility through income verification, and document insurance and sliding fee scale information in the patient record.
Obtain signed patient release forms.
Keep the patient reception area clean, neat, and presentable.
Collect patient payments when services are provided and follow the daily financial audit checklist and end-of-day reconciliation process.
Participate in and assist with documenting daily huddles.
Assist with billing and claim creation for services rendered.
Maintain the clinical inbox and complete assigned inbox tasks by the end of the day.
Work positively with administrative and center staff and participate as a member of patients’ care teams.
Respond promptly to appointment messages and requests received by phone and portal.
Educate patients about PCMH and how the care team can help them.
Ensure patients receive a copy of their visit summary, leave with an appointment, have no transportation barriers, and have an identified primary care provider.
Perform other assigned administrative and clerical duties.