Front Office Clinic Assistant (Float)
About The Position
Planned Parenthood Columbia Willamette (PPCW) is hiring a part-time Front Office Clinic Assistant (Float) to support health centers throughout the Portland Metro area. The role provides front-office support across multiple clinics, helping patients have a welcoming experience and helping clinic teams remain fully staffed. PPCW provides training, mentorship, and a supportive environment for professional growth. The position is scheduled for 30 hours per week, generally on Monday, Tuesday, Friday, and Saturday. Daily hours and clinic assignments may vary based on operational needs. Employees must reside in the Portland Metro area, be able to travel to all PPCW health centers as scheduled, and have reliable transportation and active auto insurance. Occasional additional days, evenings, weekends, or alternate work locations may be required. The posted pay range is $20.37–$29.68 per hour, plus a $2.00-per-hour Float premium. After two years as a Float employee, the Float premium increases to $3.00 per hour. A bilingual premium of $1.72 per hour may also apply. Float employees may be eligible for mileage reimbursement and paid travel time when commuting to a worksite more than 30 miles from their base location. Compensation is based on experience and internal equity.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in a customer service or high-volume environment.
- Demonstrated computer proficiency and comfort learning new systems.
- Strong communication and customer service skills.
- Ability to adapt quickly to different clinic environments and workflows.
- Ability to work independently and as part of a variety of teams.
- Must reside within the Portland Metro area.
- Must be able to travel to all PPCW health centers as scheduled.
- Reliable transportation and active auto insurance.
Nice To Haves
- Experience in a medical office or front desk setting.
- Experience using electronic health records (EHR).
- Familiarity with insurance verification or healthcare scheduling.
- Spanish language skills.
- Experience working in multiple clinical settings.
Responsibilities
- Welcome patients, check them in, and prepare visit paperwork.
- Answer phones, schedule appointments, and assist with patient questions.
- Enter and update patient information in the electronic health record (EHR).
- Verify insurance coverage and discuss payment or funding options.
- Collect payments and complete daily balancing tasks.
- Coordinate with clinical staff to keep appointments running smoothly.
- Adapt to different clinic teams, workflows, and patient populations.
- Support multiple health centers throughout the Portland Metro area.
Benefits
- Paid time off (up to 4 weeks, increasing over time).
- 9 paid holidays.
- Medical, dental, and vision insurance for eligible employees.
- 403(b) retirement plan with employer matching contributions.
- Free, confidential counseling and support through the Employee Assistance Program (EAP).
- Ongoing training and development.
- Float premium of $2.00 per hour, increasing to $3.00 per hour after two years as a Float employee.
- Bilingual premium of $1.72 per hour, where applicable.
- Eligible Float employees may receive mileage reimbursement and paid travel time for commuting to a worksite more than 30 miles from their base location.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
