Front Office Coordinator Float

Athletico Physical Therapy•Oxford, MS

1d•$15 - $24

About The Position

The Front Office Coordinator Float supports a group of Athletico clinics as a flexible front-office resource, providing patient service and operational coverage wherever needed. The role receives daily coverage priorities through the regional Patient Experience team and works closely with Clinic Managers, clinic teams, and Patient Experience leaders. It helps maintain clinic continuity during PTO, vacancies, call-offs, leaves of absence, onboarding, transitions, clinic openings, and high-volume periods while reinforcing consistent standards and a seamless patient experience across assigned clinics. The coordinator manages patient scheduling and onboarding, verifies insurance, supports authorization and pre-certification requirements, collects time-of-service payments, and coordinates patient-progress communications as directed. The role follows Patient Experience standard operating procedures, provides clinic coverage and handoffs, supports and coaches other Patient Experience Coordinators, and completes audits and observations to identify process variation and improvement opportunities. It may also include assigned remote or hybrid operational support, travel between clinics, and adoption of systems such as the Raintree EMR. The position requires a high school diploma or equivalent. One or more years of customer service, healthcare front-office, or administrative experience is preferred; prior Patient Experience Coordinator or medical front-desk experience is strongly preferred. Regular travel between assigned clinics is an essential function, requiring a valid driver's license, reliable transportation, and proof of insurance. Mileage is reimbursed under company policy. The work environment is a standard office setting with low noise and few extraordinary environmental factors. The listed pay range is USD $15.00–$23.50 per hour.

Requirements

High school diploma or equivalent required.
Ability to read, write, and speak English proficiently.
Strong customer service, communication, and interpersonal skills, including the ability to build rapport quickly with new teams and adapt to different clinic environments.
Working knowledge of insurance verification, authorizations, and time-of-service collections, or demonstrated ability to learn quickly.
Proficiency with scheduling and EMR systems and Microsoft Office, with the ability to learn new systems, including Raintree.
Strong organization, time management, and reliability; ability to work independently with minimal day-to-day supervision.
Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling or crouching, moving around the office, communicating verbally and in writing, and fine hand manipulation and keyboarding.
Ability to see at close range and at a distance, with peripheral vision, depth perception, and ability to adjust focus.
Regular travel between assigned clinics is an essential function; a valid driver's license, reliable transportation, and proof of insurance are required.

Nice To Haves

Associate or bachelor's degree preferred.
One or more years of customer service, healthcare front-office, or administrative experience preferred.
Prior Patient Experience Coordinator or medical front-desk experience strongly preferred.
Experience supporting multiple locations or working in coverage or float capacities is a plus.

Responsibilities

Provide professional, friendly, and compassionate service to patients, caregivers, and clinic teams, including issue resolution and service recovery.
Manage clinic schedules at assigned locations, matching patients with appropriate clinicians and maintaining access and patient flow.
Complete new-patient onboarding, including orientation, demographic and insurance information gathering, payment expectations, and warm handoffs to clinic staff.
Verify patient insurance, support authorization and pre-certification requirements, communicate benefits and payment options, and escalate barriers through established workflows.
Collect time-of-service payments and support patient balance conversations in accordance with company standards.
Coordinate patient-progress communications with physicians, nurse case managers, adjusters, and attorneys as directed by clinic priorities.
Support patient expectations regarding visit frequency, scheduling, discharge planning, and post-care questions, partnering with treating clinicians for clinical guidance.
Execute and reinforce Patient Experience SOPs across assigned clinics, following approved local workflows that do not conflict with standard work.
Provide front-desk coverage for PTO, vacancies, call-offs, leaves of absence, clinic openings, transitions, and high-volume periods.
Support new or struggling Patient Experience Coordinators through shadowing, side-by-side coaching, and SOP reinforcement; communicate progress and barriers to the regional Patient Experience team.
Complete assigned process audits, observations, and adherence checks to identify workflow variation and improvement opportunities.
Maintain coverage handoffs by reviewing clinic notes before arrival, documenting completed work, and communicating open items to the Patient Experience Coordinator and clinic leadership.
Travel between clinics as assigned, responsibly managing time, mileage, equipment, and clinic access, and flagging barriers affecting coverage.
Support assigned remote or hybrid operational work, such as patient outreach, report cleanup, authorization follow-up, and multi-clinic task support.
Adopt new systems and workflows, including the Raintree EMR, and support consistent use across covered clinics.
Support clinic culture and patient recognition activities in partnership with the clinical team.
Receive clinic assignments, coverage priorities, SOP guidance, and escalation direction through the regional Patient Experience team.
Partner with Clinic Managers and clinic teams to align on daily priorities, schedule needs, and clinic-specific handoffs.
Independently handle routine front-office tasks within established SOPs and escalate policy exceptions, patient complaints, unresolved insurance or authorization barriers, and resource needs.
Share cross-clinic best practices and recurring barriers to improve regional consistency.