Front Office Coordinator Float

Athletico•IL US-IL-Batavia US-IL-Lombard US-IL-St Charles US-IL-Oak Brook US-IL-Westchester, IL

21h•Onsite

About The Position

The Front Office Coordinator Float, identified in the position summary as a Patient Experience Coordinator (PEC), supports front-office operations across multiple clinics and travels frequently among locations in Batavia, Elburn, DeKalb, St. Charles, Glen Ellyn, Lombard, Westchester, Oak Brook, Villa Park, Downers Grove, Wheaton, and Carol Stream. The PEC ensures accurate patient intake and financial clearance, provides a seamless patient-facing experience, maintains compliance and data integrity, and supports revenue cycle performance. The role reports directly to the Clinic Manager and works closely with clinical teams, with functional and technical support from the Patient Experience Specialist (PES). The position combines patient service, registration, insurance and authorization verification, payments, scheduling, and coordination with referral sources. It also supports patient engagement activities and cross-training. The work is performed in a standard office environment with low noise and few unusual environmental factors.

Requirements

High school diploma or GED.
1–2 years of customer service experience required.
Proficient with Microsoft Office, including Outlook and Excel; the broader listed skill set includes Word and collaboration tools such as Teams.
Demonstrated ability to deliver exceptional customer service and promptly resolve issues in a high-volume, patient-facing environment.
Proficiency with EMR/EHR systems and scheduling platforms, and ability to use dashboards and reporting tools to maintain data accuracy.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Excellent written and verbal communication skills, including ability to explain financial responsibilities and digital tools clearly to patients.
Strong organizational and time-management skills, attention to detail, and accurate data-entry ability.
Ability to meet or exceed performance metrics and adapt to ongoing process improvements.
Ability to read, write, and speak English proficiently.
Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling or crouching, traveling around the office, communicating verbally and in writing, and using fine motor skills for hand manipulation and keyboarding.
Ability to see at close range and at a distance, use peripheral vision and depth perception, and adjust focus.
Frequent travel among the listed clinic locations is required.

Nice To Haves

1–2 years of healthcare administration experience preferred.
Knowledge of healthcare insurance benefits and coverage preferred.
Experience requesting and managing customer payments preferred.

Responsibilities

Greet patients warmly, resolve issues promptly, and provide a positive front-office experience at each interaction.
Complete patient intake and registration, including demographic verification, insurance eligibility checks, and authorization requirements.
Explain patient financial responsibilities, payment options, and digital tools such as the patient portal.
Collect time-of-service payments and meet established collection targets.
Manage clinic scheduling workflows to support provider availability and patient access in accordance with organizational standards.
Monitor and achieve key performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to address complex insurance or scheduling issues and escalate when needed.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support process improvement.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
Participate in ongoing training and cross-training to maintain front-office proficiency and support team flexibility.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription coverage, dental insurance, and vision insurance, with eligibility beginning on the first day of employment.
Health Savings Account (HSA), Healthcare Flexible Spending Account (FSA), and Dependent Care FSA.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance; supplemental life insurance options for employees, spouses, and children.
Company-paid short-term and long-term disability, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of paid time off, accruing immediately upon hire.
Six major holidays off and two floating holidays annually.
Additional compensation opportunities beyond base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) retirement plan for employees age 21 and older, with a per-pay company match.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program (EAP).
Employee discount program.