Front Office Coordinator Float

Athletico Physical Therapy•Antioch, IL

1d•$17 - $24•Onsite

About The Position

The Front Office Coordinator Float travels locally among Athletico locations in Antioch, Grayslake, Gurnee North, Gurnee South, Gurnee West, Third Lake, Lake Zurich, Lindenhurst, Mundelein, North Chicago, Round Lake Beach, Wauconda, Waukegan, and Zion. The role supports a seamless patient-facing front-office experience by accurately handling patient intake, registration, financial clearance, scheduling, and related clinic operations while maintaining compliance and data integrity. It reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES). The coordinator explains patients’ financial responsibilities and payment options, collects time-of-service payments, and supports revenue cycle performance and patient engagement. The role also uses electronic medical record systems and reporting tools, coordinates communications with referral sources, supports clinic activities, and participates in training and cross-training. The position is full-time. The listed base pay range is $16.60–$23.50 per hour.

Requirements

High school diploma or GED.
One to two years of customer service experience.
Excellent customer service skills and ability to resolve issues promptly in a high-volume, patient-facing environment.
Proficiency with electronic medical record or electronic health record systems and scheduling platforms, and ability to use dashboards and reporting tools.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Proficiency with Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
Excellent written and verbal communication skills, including explaining financial responsibilities and digital tools clearly to patients.
Strong organization and time-management skills, with attention to detail and accuracy in data entry.
Ability to meet or exceed performance metrics and adapt to continuous process improvements.
Ability to read, write, and speak English proficiently.
Ability to perform office activities including remaining stationary for extended periods, stooping, kneeling, crouching, moving around the office, communicating verbally and in writing, and using fine motor skills for hand manipulation and keyboarding.
Ability to see at close range and at a distance, use peripheral vision and depth perception, and adjust focus.

Nice To Haves

One to two years of healthcare administration experience.
Knowledge of healthcare insurance benefits and coverage.
Experience requesting and managing customer payments.

Responsibilities

Greet patients warmly, resolve issues promptly, and provide a positive front-office experience.
Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
Explain financial responsibilities, payment options, and digital tools such as the patient portal to patients.
Collect time-of-service payments and meet established collection targets.
Manage clinic scheduling workflows to optimize provider availability and patient access.
Monitor and achieve performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate when needed.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
Participate in ongoing training and cross-training programs for front-office operations.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription drug coverage, dental insurance, and vision insurance; eligibility begins on the first day of employment.
Health Savings Account, Healthcare Flexible Spending Account, and Dependent Care Flexible Spending Account.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance.
Supplemental life insurance for employees, spouses, and children.
Company-paid short-term and long-term disability insurance, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of PTO, accruing immediately upon hire.
Six major holidays off and two floating holidays yearly.
Additional compensation opportunities on top of base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) retirement plan for employees aged 21 and older, with a per-pay company match.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program.
Employee discount program.