Front Office Coordinator Float

Athletico Physical Therapy•McFarland, WI

6d•$15 - $24

About The Position

The Patient Experience Coordinator (PEC) Float provides flexible front-office coverage across a group of clinics, supporting continuity during PTO, vacancies, call-offs, leaves of absence, clinic openings and transitions, onboarding, and high-volume periods. The role receives coverage priorities and guidance from the regional Patient Experience team and partners with Clinic Managers, clinic teams, and Patient Experience leaders to deliver consistent standards and a seamless patient experience. The Float handles patient service and front-office operations, including scheduling, patient onboarding, insurance verification, authorizations, payment collection, and patient-progress communications. The position also reinforces Patient Experience standard operating procedures (SOPs), supports and coaches PECs, observes and audits processes, and shares workflow barriers and best practices across clinics. Assignments may include in-clinic coverage, travel between clinics, and remote or hybrid operational work. The role uses systems including the Raintree EMR and Microsoft Office.

Requirements

High school diploma or equivalent required.
Ability to read, write, and speak English proficiently.
Strong customer service, communication, and interpersonal skills, including the ability to build rapport quickly with new teams and adapt to different clinic environments.
Working knowledge of insurance verification, authorizations, and time-of-service collections, or demonstrated ability to learn quickly.
Proficiency with scheduling and EMR systems and Microsoft Office; ability to learn new systems, including Raintree.
Strong organization, time management, and reliability; ability to work independently with minimal day-to-day supervision.
Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating verbally and in writing, and using fine motor skills for hand manipulation and keyboarding.
Ability to see at close range and at a distance, peripheral vision, depth perception, and ability to adjust focus.
Ability to travel regularly between assigned clinics; a valid driver's license, reliable transportation, and proof of insurance are required.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of customer service, healthcare front-office, or administrative experience preferred.
Prior PEC or medical front-desk experience strongly preferred.
Experience supporting multiple locations or working in coverage or float capacities is a plus.

Responsibilities

Provide professional, friendly, and compassionate service to patients, caregivers, and clinic teams, including issue resolution and service recovery.
Manage clinic schedules at assigned locations, matching patients with appropriate clinicians and maintaining patient access and flow.
Complete new-patient onboarding, including orientation, gathering demographic and insurance information, explaining payment expectations, and making warm handoffs to clinic staff.
Verify insurance, support authorization and pre-certification requirements, communicate benefits and payment options, and escalate barriers through established workflows.
Collect time-of-service payments and support patient balance conversations according to company standards.
Coordinate patient-progress communication with physicians, nurse case managers, adjusters, and attorneys as directed by clinic priorities.
Support patient expectations regarding visit frequency, scheduling, discharge planning, and post-care questions, partnering with treating clinicians for clinical guidance.
Execute and reinforce Patient Experience SOPs across assigned clinics, following local workflows only when approved and consistent with standard work.
Provide front-desk coverage for PEC absences, vacancies, call-offs, leaves of absence, clinic openings, transitions, and high-volume periods.
Support new or struggling PECs through shadowing, side-by-side coaching, and SOP reinforcement; provide feedback to the regional Patient Experience team about progress and barriers.
Complete assigned process audits, observations, and adherence checks to identify workflow variation and improvement opportunities.
Maintain coverage handoffs by reviewing clinic notes before arrival, documenting completed work, and communicating open items to PECs and clinic leadership.
Travel between clinics as assigned and responsibly manage time, mileage, equipment, and clinic access; flag barriers affecting coverage.
Support assigned remote or hybrid operational work, including patient outreach, report cleanup, authorization follow-up, and multi-clinic tasks.
Adopt new systems and workflows, including the Raintree EMR, and support consistent use across covered clinics.
Support clinic culture and patient-recognition moments in partnership with the clinical team.
Receive clinic assignments, coverage priorities, SOP guidance, and escalation direction through the regional Patient Experience team.
Partner with Clinic Managers and clinic teams on daily priorities, schedule needs, and clinic-specific handoffs while covering in clinic.
Handle routine front-office tasks independently within established SOPs and escalate policy exceptions, patient complaints, unresolved insurance or authorization barriers, and resource needs.
Serve as a cross-clinic resource and process observer, sharing best practices and recurring barriers to improve regional consistency.