Front Office Float

Hill Country Health & Wellness Center•Redding, CA

1d•$22 - $24•Onsite

About The Position

Under general supervision, the Medical Front Office Float rotates among the clinic’s front window, back desk, and confirmation desk, and works at all Hill Country locations. The role supports patient check-in, appointment scheduling and confirmation, patient-information updates, phone coverage, and related front-office operations. Duties vary by assignment and may include preparing the waiting room, handling payments and cash bags, running eligibility programs, and completing end-of-day deposit and tracking tasks. This position has no supervisory responsibilities.

Requirements

High school diploma or equivalent, plus some college coursework, and one year of related experience and/or training, or an equivalent combination of education and experience.
Current California driver's license.
Intermediate language skills, including the ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of customers or employees.
Basic to intermediate math skills, including arithmetic and calculating rates, ratios, percentages, discounts, interest, and commissions, as well as interpreting bar graphs.
Intermediate reasoning skills and the ability to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Good working knowledge of Windows operating systems, Microsoft Office Suite (Word, Excel, Outlook), internet browsers, and related software.
Good working knowledge of medical management software such as HealthPro.
Proficiency with computers, copiers, fax machines, printers, 10-key, and multiline telephone systems.
Ability to regularly sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Ability to occasionally stand, walk, and stoop, kneel, crouch, or crawl.
Ability to regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds with assistance.
Ability to regularly use close vision and distance vision and adjust focus.

Nice To Haves

Previous experience in a medical clinic.
CPR certificate.

Responsibilities

Rotate among front-window, back-desk, and confirmation-desk assignments and work at all Hill Country locations.
Open the front doors and prepare the medical waiting room; the opening staff member checks the machine and sets up for the day.
Check patients in, collect payments, document payments on routing slips, and have patients sign in.
Update patient information, including phone numbers, addresses, and insurance details, in the computer and chart.
Set up new patients by entering all member and insurance information.
Initiate applicable programs for uninsured patients, including Family Pact, Gateway, Sliding Scale, and Presumptive Eligibility.
Answer phones and schedule appointments.
Enter patient timing information in the Time Scheduler, including arrival time and the time the patient leaves or the superbill is put up, as applicable to the assignment.
Confirm appointments for the next day and three days ahead, and confirm insurance for medical appointments, new patients, or new insurance.
Run applicable programs, including Family Pact, Gateway, Cancer Detection Program, and Presumptive Eligibility.
Assist the confirmation desk with confirmations when necessary and back up the front window and phones as needed.
Balance the assigned cash bag at the end of each day.
As the designated closer, run the final deposit of all cash bags, print and verify the deposit printout, drop the deposit, and enter end-of-day numbers in the tracking spreadsheet.
Follow clinic policies and procedures, participate in team systems, perform duties ethically, maintain client confidentiality, reprioritize as needed, use time efficiently, support coworker and client satisfaction, accept and carry out changing assignments, maintain a neat, clean, and safe workplace, and perform duties with quality.
Perform other duties as assigned.