Front Office Receptionist Float

COMMUNITY MEDICAL CENTERS INC•Stockton, KS

1d•$1 - $2•Onsite

About The Position

The Front Office Receptionist is a member of the Care Team and provides welcoming, helpful service to patients, visitors, and clients in person, by phone, and through CMC’s text-based platform. The role directs people to appropriate departments, schedules appointments, assists with forms and general information, supports empanelment and team-based care, and completes confirmation calls, pre-visit planning, chart scrubbing, red carpeting, tetrising, and health-record updates. The receptionist follows team-based care practices to facilitate access to services, continuity and coordination of care, and provider utilization at the assigned site. The position reports to the Front Office Supervisor or Center Manager at the site of assignment. Float Pool employees are scheduled to work at various CMC clinic locations throughout the workweek. Work is performed in an office environment within a clinic setting, with frequent contact with staff and the public; work may be stressful and may involve dealing with upset people.

Requirements

High school completion or GED.
At least one year of full-time receptionist experience, at least one year of customer-service experience with a community-based organization, or satisfactory completion of a medical receptionist or medical assistant training program.
Ability to provide sensitive and respectful care to individuals from diverse backgrounds in accordance with CMC’s mission, vision, and values.
Ability to work with computers and perform data entry.
Reliable transportation to travel between sites.
Knowledge of business office procedures.
Knowledge of grammar, spelling, and punctuation for typing patient information.
Ability to operate a computer, phone, copier, and facsimile machine.
Ability to communicate clearly and provide pleasant, helpful service to patients over the phone and in person.
Ability to use diplomacy and tact and maintain effective working relationships with patients, employees, and the public.
Ability to keep up with email, text, phone, and other team-based and patient communications.
Ability to learn clinical applications, web-based applications, and text-messaging platforms.
Ability to sort and file materials using alphabetic or numeric systems and maintain quality-control standards.
Ability to react calmly and effectively in emergency situations and interpret, adapt, and apply guidelines and procedures.
Ability to demonstrate identified skills annually and complete required didactic and observational competency testing on time.
Ability to listen reflectively, show empathy, acknowledge others’ needs and values, and respond helpfully.
Ability to communicate effectively using welcoming words, appropriate tone and body language, eye contact, and smiling.
Ability to provide excellent customer service that reflects a culture of trust and respect.

Nice To Haves

Typing certificate; the posting states that a certificate is preferred.

Responsibilities

Promote the mission, vision, and values of the organization.
Greet patients, clients, and visitors in person, by phone, or by text; determine the purpose of their visit and direct them to the appropriate person or department.
Conduct patient and visitor screening according to CMC guidelines.
Register patients in the Electronic Health Record and accurately collect, enter, scan, or update relevant patient information.
Schedule appointments and follow check-in and check-out procedures according to CMC policies, workflows, and guidelines.
Verify information, obtain required consents and documentation, and screen patients for insurance and program eligibility.
Verify insurance eligibility, update payor codes, submit encounter corrections with the appropriate payor, and scan insurance or program cards into the Electronic Health Record.
Review appointments and help ensure patients are assigned to an appropriate Primary Care Provider; adjust appointments as needed to support continuity with the PCP.
Conduct confirmation calls one to three days before appointments, confirm availability, and collect pertinent information before the patient encounter.
Organize appointments around patient arrival times and provider availability, communicate schedule changes, and coordinate with front- and back-office staff.
Use pre-visit planning tools to reduce missed opportunities and improve quality of care.
Attend clinic huddles, review front-office metrics and visit-planning reports, and attend required meetings and training.
Protect confidentiality and follow organizational privacy policies and HIPAA requirements.
Communicate delays, cancellations, and rescheduling information to patients and the care team; follow up on tasks and route queries appropriately, including critical lab and diagnostic imaging matters.
Follow managed care procedures and obtain service authorizations as applicable.
Assist patients with patient portal education and registration.
Conduct and document outreach to new or established patients with gaps in care or access metrics.
Support training for new staff and scan patient forms as appropriate.
Keep up with clinical tasking, inbox responsibilities, and communications from center leadership.
Answer, screen, and route telephone calls; take messages and provide information.
Open and close clinic buildings as required.
Accept payments, issue receipts, and balance cash at the end of the day.
Handle patient complaints professionally and route them to appropriate site leadership.
Open, sort, and distribute mail and process medical-record requests.
When assigned to the Float Pool, work at various CMC clinic locations throughout the workweek.
Perform other tasks as assigned.