Front Office Receptionist-Float

Christ Health Center Inc • Birmingham, AL

1d

About The Position

Christ Health Center is hiring a Float Front Office Receptionist for a hybrid role that also serves as a Call Center Representative. The position provides administrative and reception support across multiple clinic locations and serves as an initial point of contact for patients and the public. The receptionist helps create a welcoming patient waiting area, enters patient information and demographics accurately, and provides professional telephone support. Administrative work includes collecting insurance information, patient demographics, and payments; data entry; document scanning; patient follow-up calls; answering phones; and scheduling appointments.

As part of the Call Center team, the representative ensures patient-related phone inquiries are received and followed up on in a timely manner. The role intercepts and routes incoming calls, takes messages or directs callers to appropriate voicemail boxes, and schedules patient appointments by phone. The representative is expected to communicate professionally and courteously.

The role requires a high school diploma or equivalent and 1–2 years of administrative experience. It also requires strong verbal and telephone communication, interpersonal and organizational skills, attention to detail, typing and data-entry experience, and proficiency in Microsoft Word, Excel, and Outlook. Spanish bilingual ability is preferred. There are no supervisory responsibilities.

The work involves frequent computer and telephone use, sitting approximately 90% of the time, communicating with others, handling and proofreading documents, and the ability to lift and carry objects weighing up to 20 pounds. Other physical activities include stooping, bending, reaching, and grasping. The role may involve exposure risks associated with healthcare settings; universal precautions are to be followed. Employees are expected to understand and consistently display Christ Health Center’s mission and values and treat patients, visitors, and coworkers with love and respect.

Requirements

• High school diploma or equivalent.
• 1–2 years of administrative experience.
• Excellent verbal communication and telephone skills.
• Ability to read and interpret documents.
• Effective interpersonal skills, including active listening.
• Typing and data-entry experience.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to read and comprehend simple instructions, correspondence, and memos; write simple correspondence and reports; and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic using whole numbers, fractions, and decimals and compute rates, ratios, and percentages.
• Ability to apply general rules to specific problems and combine information to form conclusions.
• Ability to lift and carry objects weighing up to 20 pounds; sit approximately 90% of the time; stoop, bend, reach, and grasp; and use manual dexterity.
• Ability to hear, understand, and distinguish speech or other sounds; proofread documents; and use a keyboard and view a computer monitor, including close vision and adjusting focus.
• Adhere to universal precautions in the healthcare environment.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Answer incoming calls.
• Check and follow up on voicemail messages.
• Maintain and update patient demographics.
• Schedule patient appointments.
• Assist with patient registration and checkout as needed.
• Collect insurance information, patient demographics, and patient payments.
• Perform data entry and scan documents.
• Make patient follow-up calls.
• Intercept and route incoming calls, take messages, or direct callers to appropriate voicemail boxes.
• Provide reception and administrative support across multiple clinic locations.
• Perform other related clerical and miscellaneous duties as needed.
• Represent Christ Health Center professionally and courteously and treat patients, visitors, and coworkers with love and respect.

Benefits

• 401(k)
• 401(k) matching
• Medical insurance
• Dental insurance
• Vision insurance
• $25,000 basic life insurance after the 90-day probationary period during employment with Christ Health Center
• Paid time off
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED