Bilingual Front Office Assistant

Medlink Georgia•Commerce, GA

About The Position

MedLink Georgia is seeking a compassionate, detail-oriented Bilingual Front Office Assistant (English/Spanish) to support healthcare professionals and provide patient-centered service at its Commerce, Georgia location. The assistant is the first point of contact for patients and visitors and performs front-office, scheduling, electronic health record, billing, and clerical duties. The role also supports care-team coordination and helps patients navigate appointments and available services.

Requirements

Bilingual English/Spanish.
One of the following education and experience combinations: graduation from an approved MOA program or technical school business program plus one year of experience; high school diploma or equivalent plus at least one year of related healthcare secretarial experience; or high school diploma or equivalent plus three years of general secretarial experience.
Some knowledge of medical terminology.
Ability to use a computer, copier/scanner/fax, calculator, and other office machines.
Ability to use an electronic health record program and maintain accurate patient medical records.
Effective oral and written communication skills.
Ability to establish positive relationships with patients, coworkers, professional staff, and management.
Ability to work independently and use reasonable judgment when completing assigned tasks.

Responsibilities

Greet and serve patients and visitors, providing exceptional customer service.
Answer and route telephone calls and create patient cases when appropriate.
Return patient voice and email messages in a timely manner and respond to appointment requests through phone and portal.
Schedule appointments in the electronic health record and maintain provider schedules by moving appointments, following up on no-shows, and reminding patients about upcoming appointments.
Document and update required patient demographic information in the electronic health record at each visit as appropriate.
Scan patient registration and other relevant documents into the electronic health record.
Verify patient insurance when eligibility cannot be verified electronically.
Educate patients about sliding fee scale discounts and determine eligibility by verifying income.
Document insurance and sliding fee scale policies in the electronic health record.
Obtain signed patient release forms.
Maintain a clean, neat, and presentable patient reception area.
Collect patient payments when services are rendered.
Participate in and assist with documenting daily huddles.
Follow the daily financial audit checklist and participate in end-of-day reconciliation.
Assist with billing and/or claim creation for services rendered.
Maintain the clinical inbox and complete assigned tasks by the end of the day.
Demonstrate positive teamwork with administrative and center staff.
Educate patients about PCMH and how the care team can help them.
Participate as a member of the patient's care team within Team Work.
Ensure patients receive a copy of their visit summary and leave with an appointment, without transportation barriers, and with an identified primary care provider.
Perform other assigned administrative and clerical duties.