Front Office Clinic Assistant - Bilingual Required
About The Position
Planned Parenthood Columbia Willamette is hiring a bilingual Spanish Front Office Clinic Assistant for its East Portland Health Center in Portland, Oregon. The role is the first point of contact for many patients and helps create a welcoming, respectful, and supportive environment. Spanish and English skills are essential to helping patients navigate appointments, understand information, and access care. This is a full-time, onsite position scheduled for 37.5 hours per week. The regular schedule is Monday 7:30 a.m.–5:30 p.m., Thursday and Friday 8:30 a.m.–6:30 p.m., and Saturday 7:30 a.m.–4:30 p.m., with Tuesday, Wednesday, and Sunday off. Employees may occasionally be requested or required to work other days, hours, or locations to meet operational needs. The hourly pay range is $20.37–$29.68. The position is represented and non-exempt, with wage placement based on relevant experience and internal equity under the collective bargaining agreement. Eligible employees may receive a Spanish language premium of $1.72 per hour or an interpreter-level premium of $3.44 per hour. After six months, employees may be eligible for additional clinical responsibilities with extra hourly pay.
Requirements
- High school diploma or equivalent.
- At least two years of customer service experience, preferably in a fast-paced environment.
- Bilingual Spanish proficiency and the ability to communicate effectively with patients in both English and Spanish.
- Strong communication, organization, and problem-solving skills.
- Ability to provide welcoming, respectful service to people from diverse backgrounds.
- Comfort using computers and learning new software systems.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Ability to work independently and collaboratively as part of a team.
- Commitment to patient confidentiality, inclusion, and equitable access to health care.
- Ability to reliably work the stated schedule, including Saturdays; occasional work on other days, hours, or locations may be requested or required.
Nice To Haves
- Experience in a health care setting, medical office, or patient-facing role.
- Experience with scheduling, registration, insurance verification, or payment processing.
- Familiarity with electronic health records (EHR).
Responsibilities
- Welcome patients and assist with appointment check-in and check-out.
- Schedule appointments and respond to patient questions by phone and in person.
- Communicate with patients in English and Spanish to help them access services and navigate their visits.
- Register patients and maintain accurate demographic and insurance information.
- Explain payment options, collect payments, and assist with financial paperwork.
- Maintain accurate patient records using the electronic health record system.
- Coordinate with clinicians and other health center staff to keep patient visits running smoothly.
- Help patients navigate paperwork, services, and next steps in their care.
- Protect patient privacy and maintain confidentiality.
- Provide compassionate, inclusive, and judgment-free customer service to patients from diverse backgrounds.
Benefits
- Paid time off (up to 4 weeks, increasing over time).
- 9 paid holidays.
- Medical insurance for eligible employees.
- Dental insurance for eligible employees.
- Vision insurance for eligible employees.
- 403(b) with 6% employer match.
- Free, confidential counseling and support through the EAP.
- Ongoing training and professional development.
- Eligible language premiums: $1.72 per hour for bilingual Spanish proficiency or $3.44 per hour for interpreter-level proficiency.
- Potential for additional hourly pay with additional clinical responsibilities after six months.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
