Hotel Assistant Front Office Manager - FULL TIME

The Guest House at Graceland•Memphis, TN

About The Position

The Hotel Assistant Front Office Manager is a full-time role in the Operations Department at The Guest House at Graceland. Under the general direction of the Front Office Manager, the role supports daily front-office operations, staff supervision, scheduling, guest service, and administrative work. Working hours are variable and flexible, including weekends, holidays, and overtime as required. Benefits are offered after successful completion of a 60-day introductory period. This is an internal and external promotional recruitment opportunity. The successful candidate will need strong communication, organizational, and customer-service skills; the ability to handle competing demands and sensitive situations; and experience in hotel operations or equivalent education and hospitality-related work experience. The position requires a valid driver’s license and the ability to meet the stated physical requirements. Applicants must pass a background check and pre-employment drug test. The role remains open until filled.

Requirements

Excellent written and verbal communication and interpersonal skills, including in-person and telephone communication.
Proficiency in Microsoft Office Suite.
Ability to prioritize and work with minimum supervision.
Ability to maintain accuracy, quality, and effectiveness under pressure, competing deadlines, interruptions, and conflicting demands.
Organizational skills to prioritize and complete a wide variety of tasks in a timely manner.
Ability to use tact and diplomacy when speaking with irate or upset individuals.
Ability to recognize and handle sensitive issues while maintaining confidentiality and objectivity.
Ability to work successfully with a wide range of people.
Previous guest-service or front-desk experience.
Aptitude for supervisory responsibilities, including performance appraisals, assigning tasks, motivating employees, and encouraging employee development.
Valid driver’s license.
Hotel operations experience and/or equivalent education in hotel management or business administration.
Hospitality-field or equivalent work-related experience.
Ability to work weekends and occasional overtime and holidays as needed.
Ability to pass a background check and pre-employment drug test.
Ability to speak clearly and distinctly in person and on the telephone; stoop, reach, walk, and stand for long periods; and lift up to 25 pounds.

Nice To Haves

Knowledge of Memphis and local and regional attractions.
Previous supervisory experience.

Responsibilities

Assist the Front Office Manager with assigning tasks and arranging department shift coverage as needed.
Handle complaints and address guest concerns and requests using quality customer-service skills.
Answer phone inquiries, direct calls, and provide information.
Oversee and supervise PBX, Front Desk, Guest Services, and Bell Person staff.
Train new employees.
Monitor the front desk and ensure employees comply with security procedures for guests and visitors.
Create, organize, and maintain schedules for department employees.
Ensure the front desk is always covered.
Perform bookkeeping, reservations, and clerical duties.
Fill in for the night auditor and other front-desk positions as needed.
Perform other duties as assigned.