Hotel Front Office Manager

DelMonte Hotel Group • City of Troy, NY

4d

About The Position

DelMonte Hotel Group is seeking an experienced and driven Front Office Operations Manager to help ensure a positive guest and colleague experience. The role directly supervises associates in the Front Office and Food & Beverage Departments and carries out supervisory responsibilities according to company policies and applicable laws. Duties include hiring and training associates, assigning and directing work, evaluating performance, recognizing and disciplining associates, and addressing complaints and problems. The manager also performs Front Desk and Food & Beverage duties as needed and oversees service standards, departmental communication, hotel brand standards, and the cleanliness and condition of front-office areas.

The position includes administrative and operational responsibilities such as forecasting room occupancy, maintaining the department budget, monitoring guest satisfaction, processing payroll, managing supplies inventory, and handling accounting and purchasing functions. Compensation is $18.00 and up based on experience, with possible overtime and bonus pay. The posting also describes professional development and advancement opportunities.

Requirements

• One to three years of related experience in guest services, front desk, or a related professional area.
• Associate's degree or equivalent from a two-year college or technical school, or an equivalent combination of education and experience.
• Proven customer service and staff management skills.
• Ability to work as part of a team and complete tasks individually.
• Solid organizational, time-management, and prioritization skills.
• Valid driver's license from the state of residence with no major violations.
• Self-motivation, a strong work ethic, a drive to exceed expectations, and excellent communication skills.

Responsibilities

• Directly supervise associates in the Front Office and Food & Beverage Departments, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining associates, and addressing complaints and problems.
• Assign duties and shifts to associates and observe performance to ensure adherence to hotel policies and operating procedures.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries about hotel policies and services and provide guests with information about available services and hours.
• Attend staff meetings to discuss company policies and guest complaints and recommend improvements to service and operational efficiency.
• Perform Front Desk and Food & Beverage duties as needed.
• Ensure food quality and service standards are maintained for Food & Beverage and meeting room functions.
• Ensure food sanitation and proper food-handling standards are followed.
• Ensure effective departmental communication through logs, daily stand-up meetings, and monthly department meetings.
• Ensure all brand standards and initiatives are implemented and followed.
• Forecast room occupancy, maintain the department budget, monitor service trends using Guest Satisfaction results, process department payroll, maintain an accurate inventory of supplies, and handle accounting and purchasing functions.
• Maintain up-to-date records and files.
• Ensure the cleanliness of the Front Office, lobby, and surrounding areas.
• Assist in checking fixtures, equipment, and conditions—including lighting, music, heating and cooling, furniture, and wallpaper—for proper operation, settings, and maintenance, and report deficiencies.

Benefits

• Competitive compensation, with compensation of $18.00 and up based on experience.
• Possible overtime and bonus pay.
• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at company locations.
• Discounts on food and beverages.
• Professional development and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree