Hotel Front Office Manager
About The Position
The Front Office Manager will help launch The Cantio, a new 97-room boutique hotel in Muncie, Indiana, in the Tapestry Collection by Hilton. As part of the opening team, this role will help build the front office team, prepare for the hotel’s first arrivals, and establish a welcoming guest experience from opening day. The hotel will include a café, rooftop restaurant, and lounge. The manager will help hire, train, schedule, and develop front office associates; establish front desk procedures and prepare the team to use hotel systems; and support daily operations such as arrivals, departures, reservations, payments, and guest accounts. The role also involves addressing guest concerns and requests, coordinating with Housekeeping, Maintenance, and other departments, managing schedules and labor costs, monitoring guest feedback, and maintaining Hilton service standards and guest privacy. Schahet Hotels describes its workplace as guided by its RISE values—Respect, Integrity, Service, and Excitement—and says it puts associates first. The company reports being recognized as a Top Workplace for six consecutive years, from 2021 through 2026. Schahet Hotels is an equal opportunity employer committed to a workplace free from discrimination and harassment.
Requirements
- Previous hotel front desk experience.
- Experience leading or supervising a team.
- A welcoming leadership style and passion for developing others.
- Strong communication, organization, and problem-solving skills.
- Confidence handling guest concerns and balancing priorities.
- Availability to work varied shifts, including weekends and holidays.
Nice To Haves
- Experience with hotel property management systems.
- Hilton experience.
Responsibilities
- Help hire, train, schedule, and develop front office associates.
- Help establish front desk procedures, learn hotel systems, and prepare the team for opening and first arrivals.
- Support daily front desk operations, including arrivals, departures, reservations, payments, and accurate guest accounts.
- Respond to guest concerns and requests, follow through, and empower the team to provide warm, attentive service.
- Coordinate room readiness and guest needs with Housekeeping, Maintenance, and other departments.
- Manage department schedules and labor costs.
- Monitor guest feedback and maintain Hilton service standards and guest privacy.
Benefits
- Medical insurance for eligible associates.
- Dental insurance for eligible associates.
- Vision insurance for eligible associates.
- Life insurance for eligible associates.
- Paid time off (VPS) for eligible associates.
- A 401(k) with company match for eligible associates.
- An Employee Assistance Program for eligible associates.
- Employee hotel discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
