Hotel Front Office Agent

Mr C Coconut Grove•Miami, FL

9d•$17 - $17

About The Position

Mr. C Coconut Grove is hiring a full-time Hotel Front Office Agent to serve as the first point of contact for guests and manage accommodation-related matters. The agent handles check-in and check-out, reservations, guest registration, room assignments, and questions about rooms, rates, and amenities. The role also involves responding professionally to complaints, coordinating with housekeeping, arranging services for groups and VIPs, promoting appropriate additional services, and keeping booking and payment records updated. The position offers a competitive wage based on experience. The hotel is a 100-room property in Coconut Grove with guest rooms and suites featuring private outdoor terraces, Italian dining, and a rooftop restaurant and bar.

Requirements

Work experience as a Hotel Front Office Agent, Receptionist, or in a similar role.
Experience with hotel reservations software.
Understanding of how travel planning websites such as Booking and TripAdvisor operate.
Customer service attitude.
Excellent communication and organizational skills.

Nice To Haves

A degree in hotel management is a plus.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests and collect necessary information, including contact details and exact stay dates.
Welcome guests upon arrival and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to client complaints in a timely and professional manner.
Liaise with housekeeping to ensure rooms are clean, tidy, and fully furnished for guests.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
Upsell additional facilities and services when appropriate.
Maintain updated records of bookings and payments.