Front Office Agent

InterContinental The Clement Monterey • Monterey, CA

6d

About The Position

InterContinental The Clement Monterey is seeking an energetic, service-focused, and professional Front Office Agent. As the first point of contact for guests, this role helps create memorable experiences from arrival through departure in a fast-paced luxury hotel environment. The position is full-time and non-exempt, with a starting wage of $23.00 per hour. The job is located in Monterey, California.

Requirements

• At least 1 year of customer service experience in hospitality or a related field is preferred.
• Strong communication and interpersonal skills.
• Comfort using computers, email, and hotel systems.
• Ability to multitask and remain composed in a fast-paced environment.
• Flexible schedule availability, including weekends and holidays.
• Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

• Prior hotel experience is a plus.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Welcome guests with warm and personalized service.
• Perform guest check-ins and check-outs efficiently.
• Answer phones and assist guests with reservations, directions, recommendations, and hotel information.
• Handle guest requests and resolve concerns professionally.
• Promote hotel amenities and services to enhance the guest experience.
• Accurately handle cash, credit card transactions, and billing procedures.
• Communicate effectively with all hotel departments to ensure seamless guest service.
• Maintain professionalism and brand standards at all times.

Benefits

• Hotel travel discounts.
• Training and career development opportunities.
• Recognition programs and associate events.
• 401(k) participation opportunities.
• A collaborative and team-oriented environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed