Front Office Agent

EOS Hospitality • Key West, FL

1d

About The Position

The Front Office Agent supports guest services at The Perry Hotel, a 100-room boutique property with a nautical focus. The role involves welcoming guests, handling arrivals and departures, maintaining reservation and billing information, coordinating room availability with Housekeeping, and responding to guest requests. The agent also manages front desk supplies and work areas, monitors guest accounts, and completes shift auditing and cash-control procedures.

Requirements

• High school diploma or equivalent.
• Good communication and interpersonal skills.
• Command of the English language.
• Effective time-management and task-prioritization skills.
• Ability to work flexible and extended days and hours, including evenings, weekends, and holidays.
• Ability to thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.
• Basic mathematical skills.
• Ability to stand, sit, and move continuously for extended periods.
• Alertness to the needs of guests and team members.
• Ability to lift 50 pounds.
• Good hearing and vision, with or without corrective lenses.

Nice To Haves

• Prior front desk experience is preferred but not required.

Responsibilities

• Know hotel and marina services and their hours of operation.
• Greet guests courteously and check guests in and out using the property management system (PMS).
• Use reservation and billing systems.
• Maintain and control room inventory and availability, coordinating with Housekeeping.
• Apply knowledge of the hotel's credit policies, products, rates, and special promotions.
• Monitor arrival emails and respond to guest requests.
• Monitor and respond to Helix notifications.
• Check in Resort Pass guests.
• Know and use emergency procedures.
• Conduct inventory of supplies and restock them.
• Complete guest checkout procedures.
• Maintain security of guest keys and the cash drawer, and count and verify cash at the end of each shift.
• Monitor guest accounts and notify a supervisor about extreme account changes or suspicious guest actions.
• Run a detailed employee shift audit and balance daily work to computers.
• Maintain a neat front desk work area.
• Perform other related duties as assigned.

Benefits

• Competitive wages
• Employee housing
• Paid vacation time
• 7 paid holidays
• Employer-sponsored health plans
• Dental insurance
• Vision insurance
• Disability insurance
• Supplemental insurance
• Life insurance
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED