Front Office Agent

Loews Hotels • Atlanta, GA

3d • Onsite

About The Position

The Front Office Agent is the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in through check-out. The role combines professionalism with genuine hospitality, helping guests feel valued and cared for in a fast-paced environment. The agent works collaboratively with the team and other departments, responds to guest needs, and supports smooth hotel operations. Schedules may vary to reflect business needs, and attendance at mandatory training sessions and meetings is required.

Requirements

• Minimum of one year of guest service experience in hotel hospitality is preferred.
• Experience with a property management system is preferred; Opera is preferred.
• Ability to stand and walk for long periods of time is required.
• Ability to work weekends, evenings, and holidays as necessary or required.
• Strong verbal and written communication skills.
• Ability to work collaboratively, adapt to change, solve problems proactively, and maintain accuracy and efficiency.

Nice To Haves

• One or more years of guest service experience in hotel hospitality.
• Experience with a property management system, preferably Opera.

Responsibilities

• Greet and register guests warmly and professionally, ensuring a seamless arrival experience.
• Assign rooms according to guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies professionally, prioritizing guest and team member safety.
• Maintain regular attendance in conformance with standards.
• Attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits
• 401(k) with company match
• Paid sick days, vacation, and holidays
• Paid bereavement and paid pet bereavement
• Training and development opportunities and career growth
• Tuition reimbursement
• Pet insurance
• Team Member hotel rates, discounts, and other perks
• Uniforms provided with complimentary dry cleaning
• Discounted dry cleaning for non-uniformed Team Members
• On-site discounted garage parking
• Discounted MARTA transit pass program
• Complimentary meals in the Team Member Café while working

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed