Front Office Agent

Loews Hotels & Co • Atlanta, GA

3d • Onsite

About The Position

The Front Office Agent is the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. The role combines professionalism with genuine hospitality to ensure guests feel valued and cared for in a fast-paced environment where attention to detail and a proactive approach are important.

The agent greets and registers guests, assigns rooms according to preferences and special requests, verifies payment information, promotes hotel services and local attractions, responds to inquiries, and completes check-out procedures. The position also involves maintaining the Front Desk and lobby, staying informed about events and group bookings, handling emergencies professionally, attending required training and meetings, and performing other duties as assigned. Schedules may vary according to business needs.

Requirements

• At least one year of guest service experience in hotel hospitality is preferred.
• Ability to stand and walk for long periods is required.
• Ability to work weekends, evenings, and holidays as necessary or required.
• Strong verbal and written communication skills.
• Ability to solve problems proactively and work collaboratively with the team and other departments.
• Attention to detail and accuracy, including when handling payments and guest inquiries.

Nice To Haves

• Previous experience with a Property Management System, preferably Opera.

Responsibilities

• Greet and register guests warmly and professionally, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies professionally, prioritizing guest and team member safety.
• Maintain regular attendance in accordance with standards.
• Attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Benefits

• Competitive health and wellness benefits
• 401(k) with company match
• Paid sick days, vacation, and holidays
• Paid bereavement and paid pet bereavement
• Training and development opportunities and career growth
• Tuition reimbursement
• Pet insurance
• Team Member hotel rates, discounts, and other perks
• Uniforms provided with complimentary dry cleaning
• Discounted dry cleaning for non-uniformed Team Members
• On-site discounted garage parking
• Discounted MARTA transit pass program
• Complimentary meals in the Team Member Café while working

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed