Front Office Agent
About The Position
InterContinental The Clement Monterey is seeking an energetic, service-focused, and professional Front Office Agent to serve as a first point of contact for guests and create memorable experiences from arrival through departure. The role is based at the luxury hotel in Monterey, California, and is full-time and non-exempt, with a starting wage of $23.00 per hour. The position involves welcoming guests, managing check-ins and check-outs, answering calls and helping with reservations and hotel information, handling guest requests and concerns, promoting hotel amenities, processing payments and billing, and coordinating with hotel departments. The successful candidate will maintain professionalism and brand standards in a fast-paced environment. The listed qualifications are guidelines and are not an exhaustive description of essential and non-essential job functions. Employees must be able to perform essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Requirements
- Strong communication and interpersonal skills.
- Comfort using computers, email, and hotel systems.
- Ability to multitask and remain composed in a fast-paced environment.
- Flexible schedule availability, including weekends and holidays.
- Ability to perform essential duties satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Nice To Haves
- At least 1 year of customer service experience in hospitality or a related field is preferred.
- Prior hotel experience is a plus.
- Bilingual candidates are encouraged to apply.
Responsibilities
- Welcome guests with warm, personalized service.
- Perform guest check-ins and check-outs efficiently.
- Answer phones and assist guests with reservations, directions, recommendations, and hotel information.
- Handle guest requests and resolve concerns professionally.
- Promote hotel amenities and services to enhance the guest experience.
- Accurately handle cash, credit card transactions, and billing procedures.
- Communicate effectively with all hotel departments to ensure seamless guest service.
- Maintain professionalism and brand standards at all times.
Benefits
- Hotel travel discounts.
- Training and career development opportunities.
- Recognition programs and associate events.
- 401(k) participation opportunities.
- Collaborative and team-oriented environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
