Front Office Agent
About The Position
The Front Office Agent is responsible for checking guests in and out, assisting with luggage collection, answering hotel and guest calls, and entering and tracking maintenance service tickets. The role works at the front desk and in the communication center at Deloitte University Hotel & Conference Center, a private hotel and conference center in Westlake, Texas. The agent ensures guest credit is properly established, special requests are recorded and fulfilled, and guest information is accurate. The agent also creates and organizes guest name badges for group arrivals, answers questions about hotel services, and helps distribute guest luggage. This is a full-time position with full availability required, paying $18 per hour.
Requirements
- Good computer skills.
- Full availability.
Nice To Haves
- Previous guest or customer service experience.
- Knowledge of Microsoft Outlook.
- Valid Texas Driver’s License with a good driving record.
Responsibilities
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Check guests out and ensure they had a satisfactory stay.
- Answer and process incoming and outgoing guest and in-house calls.
- Enter and track maintenance service tickets.
- Create and organize guest name badges based on group arrivals.
- Know the services provided by the hotel in order to answer guest questions.
- Assist with answering phones and distributing guest luggage.
Benefits
- Associate events and an employee-focused culture.
- Closed many weekends and most holidays; 10 days of holiday pay.
- Up to 14 vacation and sick days per year.
- Weekly pay.
- Leadership and career development programs, with opportunities to grow and transfer to new positions.
- Free lunch in the associate cafeteria.
- Eligibility for medical insurance and other benefits within 30 days of employment.
- Employer matching 401(k).
- Tuition reimbursement.
- Free on-site parking.
- Free uniforms and uniform cleaning.
- Benchmark Hospitality hotel discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
