Front Office Agent

Loews Hotels•Los Angeles, CA

1d•Onsite

About The Position

The Front Office Agent is the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in through check-out. The role combines professionalism with genuine hospitality, helping guests feel valued and cared for in a fast-paced environment where attention to detail and a proactive approach are important. The agent greets and registers guests, assigns rooms, handles payment information and transactions, promotes hotel and local services, responds to inquiries, and supports a clean and welcoming front desk and lobby. The position may require varying schedules to reflect business needs, and attendance at mandatory training sessions and meetings is required.

Requirements

Minimum of one year of guest service experience in hotel hospitality preferred.
Ability to stand and walk for long periods of time.
Ability to work weekends, evenings, and holidays as necessary or required.

Nice To Haves

Experience with a previous Property Management System; Opera System preferred.

Responsibilities

Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
Assign rooms that meet guest preferences and special requests.
Obtain and verify credit and payment information in accordance with hotel policies.
Promote hotel services, amenities, and local attractions to enhance the guest experience.
Respond to guest inquiries and resolve issues promptly and effectively.
Maintain knowledge of upcoming events, group bookings, and banquet orders.
Perform check-out procedures and handle cash transactions accurately.
Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
Handle emergencies professionally, prioritizing guest and team member safety.
Maintain regular attendance in conformance with standards.
Attend all mandatory training sessions and meetings.
Perform other duties as assigned.