Front Office Agent

Marriott • Austin, TX

10d

About The Position

The Front Office Agent is a Guest Experience Expert who helps create memorable and distinctive stays by guiding guests through their experience. The role involves processing operational needs, responding to guest requests, completing reports, and sharing information about local highlights. Team members are empowered to move through their work area and take initiative to meet guest and operational needs.

The position requires following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and communication style. Employees may perform other reasonable job duties as requested.

Requirements

• High school diploma or G.E.D. equivalent is listed as a preferred qualification.
• No related work experience is listed as a preferred qualification.
• No supervisory experience is listed as a preferred qualification.
• No license or certification is listed as required.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.

Responsibilities

• Process operational needs.
• Address guest requests throughout their stay.
• Complete reports.
• Share highlights of the local area with guests.
• Follow company policies and procedures and maintain confidentiality.
• Protect company assets and uphold quality standards.
• Maintain a professional uniform, personal appearance, and communication style.
• Perform other reasonable job duties as requested.
• Help maintain a safe workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED