Front Office Manager (Hotel Terra)
About The Position
The Front Office Manager oversees the Front Office and Concierge departments, maintaining high standards of internal and external service while embracing Hotel Terra’s service culture. The role promotes unity and teamwork throughout the department and actively participates in front-office operations, including check-in, check-out, reservations, and activities. The manager communicates with guests professionally, courteously, and helpfully, and leads the Front Office and Concierge teams to maximize the guest experience, exceed expectations, and complete daily departmental objectives efficiently.
Requirements
- At least two years of experience in a similar-sized hotel (132 rooms) and leading a team of 12.
- Dependable, organized, and positive, with a can-do mindset.
- Take ownership of tasks and feedback from a manager and demonstrate a willingness to grow.
Nice To Haves
- Full-service hotel experience.
- Experience in an upscale independent hotel.
Responsibilities
- Oversee the responsibilities of the Front Office and Concierge departments.
- Maintain high standards of internal and external service and uphold the Hotel Terra service culture.
- Promote, develop, and maintain unity and teamwork throughout the department.
- Participate in Front Office operations, including check-in, check-out, reservations, and activities.
- Communicate with guests in a professional, courteous, and helpful manner.
- Manage the Front Office and Concierge teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives.
- Hire, train, and coach team members to support excellent guest service.
Benefits
- Competitive medical benefits package and 401(k).
- Competitive wages and flexible schedules.
- Complimentary fitness center access, bus pass, and employee shift meal.
- Discounts at spas, Spur Restaurant & Bar, and retail stores.
- Discounted room rates at Noble House Hotels & Resorts.
- Discounts on ski passes.
- Shared transferable ski pass.
- Onsite ski-in, ski-out access and ski storage.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
